Compass

5 days ago

Agent Experience Coordinator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Oversee day-to-day operations of the Compass Southlake office while serving as the first point of contact for customers. Manage guest welcome, mail distribution, event setup, office organization, supplies, and facility escalations. Support a small roster of agents with 1:1 help on Compass tools, onboarding coordination, marketing requests, and first-line troubleshooting across technology and conference room systems.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Entry level

Key Responsibilities

•Serve as the face of the office by welcoming guests, managing mail distribution, supporting event setup, and maintaining office appearance and organization.
•Manage supplies inventory and escalate facilities issues while ensuring Compass office standards are maintained.
•Support a small roster of customers by fielding questions and resolving issues via phone, email, and in-person meetings.
•Provide 1:1 support for adoption of Compass technology and adjacent services, including participation in onboarding facilitation with the National Onboarding team.
•Handle basic marketing support, troubleshoot technology/device and enterprise system issues, and provide ad-hoc administrative assistance as needed.

Pay and Benefits

Perks:Paid LeaveHoliday PaySick TimeParental LeaveHealth InsuranceDentalVision401kLife InsuranceDisability InsuranceEmployee AssistancePet Insurance

Key Requirements

•1-2 years of experience in customer service, office management, hospitality, or operations.
•Ability to provide first-line support to customers in an office environment during standard operating hours.
•Strong listening skills with empathy for customer pain points.
•Experience supporting or working with enterprise technology (Zendesk, Salesforce, Confluence) is a plus.
•Strong verbal communication, meticulous attention to detail, and ability to lift up to 25 lbs.

Experience:1-2 years

Skills:Active listeningEmpathyProblem-solvingAnalytical skillsCommunication

Languages:English

Tech Stack:ZendeskSalesforceConfluence

Company Brief

Compass

A technology-driven real estate brokerage that combines a consumer-facing platform with agent tools and marketplace services to help clients buy, sell, and rent residential properties across the United States.

Industry: PropTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2012

Website LinkedIn

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Compass

5 days ago

Agent Experience Coordinator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Entry level

Key Responsibilities

•Serve as the face of the office by welcoming guests, managing mail distribution, supporting event setup, and maintaining office appearance and organization.
•Manage supplies inventory and escalate facilities issues while ensuring Compass office standards are maintained.
•Support a small roster of customers by fielding questions and resolving issues via phone, email, and in-person meetings.
•Provide 1:1 support for adoption of Compass technology and adjacent services, including participation in onboarding facilitation with the National Onboarding team.
•Handle basic marketing support, troubleshoot technology/device and enterprise system issues, and provide ad-hoc administrative assistance as needed.

Pay and Benefits

Perks:Paid LeaveHoliday PaySick TimeParental LeaveHealth InsuranceDentalVision401kLife InsuranceDisability InsuranceEmployee AssistancePet Insurance

Key Requirements

•1-2 years of experience in customer service, office management, hospitality, or operations.
•Ability to provide first-line support to customers in an office environment during standard operating hours.
•Strong listening skills with empathy for customer pain points.
•Experience supporting or working with enterprise technology (Zendesk, Salesforce, Confluence) is a plus.
•Strong verbal communication, meticulous attention to detail, and ability to lift up to 25 lbs.

Experience:1-2 years

Skills:Active listeningEmpathyProblem-solvingAnalytical skillsCommunication

Languages:English

Tech Stack:ZendeskSalesforceConfluence

Company Brief

Compass

Industry: PropTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2012

Website LinkedIn