NTT

1 month ago

Helpdesk Senior Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Provide IT service desk support for end-users, including guidance and training for IT devices, applications, and business processes. Log, update, and escalate support issues promptly, support user onboarding, and partner with internal IT teams on testing, integration, and maintenance. Help identify and implement process and technology improvements while troubleshooting hardware and software across Windows 10, macOS, iOS, Android, and Microsoft/Google environments.

Location: Noida

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide IT service desk support, guidance, and training to end-users for IT devices, applications, and processes.
•Record, update, and escalate support issues to the next level promptly.
•Support IT onboarding activities for end-users.
•Coordinate with internal IT teams on system testing, integration, and maintenance.
•Identify and implement process and technology improvements for IT business tools and services.

Key Requirements

•Excellent English written and verbal communication skills.
•Exceptional customer service skills and ability to work with various stakeholders.
•Strong troubleshooting skills, including bug-finding and resolution.
•Knowledge of IT software and hardware troubleshooting across Windows 10, macOS, iOS, Android, Google Suite, and Microsoft environments.
•Ability to work independently within a diverse global team and as part of a team.

Skills:Customer serviceCommunicationTeamworkTroubleshootingIndependent work

Languages:English

Tech Stack:Windows 10MacOSIOSAndroidGoogle SuiteMicrosoft

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT