Customer Service Team Lead

Ajax Systems
Lviv
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Leadership","Analytical skills","System thinking","Proactivity","Decision-making"]

Lead the Customer Service team and ensure reliable order execution. Coordinate reservation and fulfillment of products based on stock availability, business priorities, and delivery timelines. Make quick allocation decisions for limited inventory, forecast delivery dates, and explain delays with actionable solutions. Partner with Sales, Production, Planning, Logistics, and other functions to resolve order issues, manage inventory movements between sites, and continuously improve reservation and fulfillment processes.

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Ajax Systems
Ajax Systems
17 hours ago

Customer Service Team Lead

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Lead the Customer Service team and ensure reliable order execution. Coordinate reservation and fulfillment of products based on stock availability, business priorities, and delivery timelines. Make quick allocation decisions for limited inventory, forecast delivery dates, and explain delays with actionable solutions. Partner with Sales, Production, Planning, Logistics, and other functions to resolve order issues, manage inventory movements between sites, and continuously improve reservation and fulfillment processes.
Location: Lviv
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Manage the Customer Service team and ensure stable execution of operational tasks.
  • •Organize and control product reservation for partner orders according to business priorities, stock availability, and current needs.
  • •Make operational decisions on allocating limited inventory and prioritizing order fulfillment.
  • •Coordinate order execution and provide Sales and cross-functional teams with clear delivery forecasts, delay reasons, and possible solutions.
  • •Work with Production, Planning, Logistics, Quality, and others to resolve order issues; manage daily inventory movements and improve reservation and order fulfillment processes.

Pay and Benefits

Perks:Health InsuranceLearning Budget

Key Requirements

  • •2+ years of experience in Customer Service, Supply Chain, Order Fulfillment, or related areas (including a leadership role).
  • •Practical experience leading a team: assigning tasks, monitoring results, and developing employees.
  • •Understanding of Supply Chain principles and how Sales, Production, Planning, Logistics, and warehouse operations work together.
  • •Experience managing inventory: reservation, product allocation, prioritizing orders, and ensuring execution.
  • •Advanced Excel and ERP experience; SAP is a plus.
Experience:2+ years
Skills:LeadershipAnalytical skillsSystem thinkingProactivityDecision-making
Languages:English
Tech Stack:ExcelERPSAP

Company Brief

Ajax Systems
Designs and manufactures wireless professional security systems and smart home devices, including alarms, sensors, cameras, and communication hubs, sold globally for residential and commercial security and IoT integration.
Industry: Surveillance & Security Hardware
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Kyiv, Ukraine
Founded: 2011
WebsiteLinkedIn