Customer Service Representative (Full Time) - Lubbock, Ave. Q

Prosperity Bancshares
United States
Full timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: associatesSkills: ["Communication","Public relations","Organization","Working under pressure"]

Provide excellent customer service in the Bank’s Customer Service Center by taking calls, resolving customer questions and problems, and assisting with common account needs. Support customers with checking, savings, time deposits, IRAs, loans, safe deposit boxes, internet banking, debit cards, and credit cards. Explain and present bank products and services, handle complaints professionally, and meet call quality goals while maintaining customer privacy and security procedures.

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Prosperity Bancshares
Prosperity Bancshares
1 day ago

Customer Service Representative (Full Time) - Lubbock, Ave. Q

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Provide excellent customer service in the Bank’s Customer Service Center by taking calls, resolving customer questions and problems, and assisting with common account needs. Support customers with checking, savings, time deposits, IRAs, loans, safe deposit boxes, internet banking, debit cards, and credit cards. Explain and present bank products and services, handle complaints professionally, and meet call quality goals while maintaining customer privacy and security procedures.
Location: United States
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Take customer calls and provide excellent customer service.
  • •Listen to customers, collect data, and answer questions/solve problems.
  • •Assist customers with checking, savings, time deposits, IRAs, loans, safe deposit boxes, internet banking, debit cards, and credit cards.
  • •Handle customer complaints professionally and meet customer service center call quality goals.
  • •Perform related duties as assigned, including maintaining customer information privacy and keeping the work area clean and secure.

Key Requirements

  • •1 year customer service experience.
  • •Associate degree (or two years of related experience/training) or an equivalent combination of education and work experience.
  • •Preferred knowledge of the bank’s products, services, and policies/procedures.
  • •Excellent communication and public relations skills.
  • •Ability to work well under pressure and work overtime as needed/required.
Experience:1+ years
Education:Associate's
Skills:CommunicationPublic relationsOrganizationWorking under pressure

Company Brief

Prosperity Bancshares
Operates Prosperity Bank, a Texas-based regional banking franchise offering commercial and consumer banking services, lending, treasury management, and wealth-related solutions through a network of branches across Texas and Oklahoma.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Houston, United States
Founded: 1983
WebsiteLinkedIn