Service Operator

CarMax
Austin
Workplace: OnsiteFull timeUSD 15.5 - 24.4 hourlyFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer-first mindset","Interpersonal communication","Telephone etiquette","Active listening","Multitasking"]

Serve as a key point of contact in the Service Department by handling inbound service calls with empathy and professionalism. Coordinate service processes before, during, and after repairs by assisting with customer interactions, scheduling appointments, routing inquiries, and sending follow-up messages. Manage repair requests with efficient appointment coordination and reminder calls, perform part-arrival customer contact, and support compliance with required logs, invoices, and EH&S standards.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
CarMax
CarMax
2 days ago

Service Operator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Serve as a key point of contact in the Service Department by handling inbound service calls with empathy and professionalism. Coordinate service processes before, during, and after repairs by assisting with customer interactions, scheduling appointments, routing inquiries, and sending follow-up messages. Manage repair requests with efficient appointment coordination and reminder calls, perform part-arrival customer contact, and support compliance with required logs, invoices, and EH&S standards.
Location: Austin
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Respond promptly and professionally to incoming service calls with empathy and a customer-first mindset.
  • •Assist Service Consultants and Customer Advisors with customer interactions to ensure seamless service experiences.
  • •Schedule service appointments, route calls and inquiries accurately, and deliver timely written follow-ups.
  • •Coordinate repair requests by scheduling appointments, performing reminder calls, and contacting customers when special-order parts arrive.
  • •Support compliance by auditing sublet invoices, loaner logs, and dealer tags, and follow CarMax EH&S requirements while maintaining a clean work area.

Pay and Benefits

Salary: USD 15.5 - 24.4 hourly
Perks:Sick TimePaid LeavePaid Holidays

Key Requirements

  • •Deliver outstanding customer service with strong interpersonal communication skills and empathy.
  • •Use exceptional telephone etiquette and active listening to ensure positive customer interactions.
  • •Execute standardized service processes and maintain high customer satisfaction scores.
  • •Demonstrate intermediate computer skills, including spreadsheets, for data entry and record-keeping.
  • •Work varied shifts, including nights, weekends, and holidays, while maintaining a professional appearance.
Skills:Customer-first mindsetInterpersonal communicationTelephone etiquetteActive listeningMultitasking
Tech Stack:SpreadsheetsData entry

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn