IT Support Specialist

OpenAI
Seattle
Workplace: OnsiteFull timeUSD 52.88 - 52.88 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Customer focus","Attention to detail","Team collaboration"]

The Frontline IT Support Specialist provides first‑line assistance for hardware, software, and network issues, on-site in Seattle. You’ll resolve tickets, help optimize onboarding and device imaging workflows, and participate in on‑call rotations. The role emphasizes strong macOS expertise (Windows a plus), device management, and clear communication to users, with relocation available for the right candidate.

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FursaFursa
OpenAI
OpenAI
1 year ago

IT Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 minutes agoStatus: Live

Job Summary

The Frontline IT Support Specialist provides first‑line assistance for hardware, software, and network issues, on-site in Seattle. You’ll resolve tickets, help optimize onboarding and device imaging workflows, and participate in on‑call rotations. The role emphasizes strong macOS expertise (Windows a plus), device management, and clear communication to users, with relocation available for the right candidate.
Location: Seattle
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide frontline helpdesk support: Serve as the primary contact for troubleshooting hardware, software, and network issues, ensuring prompt and reliable resolution of employee requests.
  • •Improve support systems and processes: Work with cross-functional partners to identify opportunities for improvement, help create and maintain repeatable workflows, and contribute ideas during IT team meetings.
  • •Participate in on-call rotation: Join a scheduled helpdesk on-call rotation for priority incidents.
  • •Collaborate on onboarding and device imaging to streamline setup for new hires.
  • •Communicate clearly with users and other teams, translating technical details for diverse audiences.

Pay and Benefits

Salary: USD 52.88 hourly
Equity and Bonus:Equity
Perks:Relocation

Key Requirements

  • •Strong technical expertise in macOS (Windows knowledge a plus).
  • •Identity and device management experience (Azure AD, Jamf, Intune).
  • •Experience with enterprise collaboration tools (Google Workspace, Office 365, Slack, Atlassian products).
  • •Excellent written and verbal communication skills and a customer‑first mindset.
  • •Proactive problem solving and attention to detail with ability to explain technical details to diverse audiences.
Experience:IT
Skills:CommunicationProblem-solvingCustomer focusAttention to detailTeam collaboration
Languages:English
Tech Stack:MacOSWindowsAzure ADJamfIntuneGoogle WorkspaceOffice 365SlackAtlassian

Company Brief

OpenAI
Develops and deploys advanced generative AI models (including ChatGPT and DALL·E) and AI infrastructure, providing APIs and consumer products to accelerate safe AGI for broad benefit.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Hectocorn (USD 100B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 4.4
WebsiteLinkedInGlassdoor