NTT

4 months ago

Customer Care Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Deliver first-class customer service by assessing needs, answering inquiries and complaints, and recommending appropriate solutions. Handle complex and sensitive customer requests using accurate information from provided resources, while completing required documentation and maintaining call/message follow-ups. Stay current on program and product details through continuous learning, and uphold confidentiality and data-use legislation. Work required shifts with a professional, empathetic communication style.

Location: Philippines

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Assess and respond to customer needs, recommending appropriate solutions using sound judgment.
•Respond to inquiries and complaints with due attention to customer care and a professional approach.
•Handle complex customer inquiries and complaints accurately and responsibly using provided resources.
•Complete interaction documentation, update call history data, and coordinate fulfillment or third-party messages as required.
•Maintain up-to-date program and product knowledge and adhere to confidentiality and data-use legislation and service guidelines.

Key Requirements

•Demonstrated passion for customer satisfaction excellence (prior experience is a strong asset).
•Interactive customer service experience and strong oral/written communication skills, including typing, spelling, and grammar.
•Ability to resolve complex and often sensitive customer complaints/inquiries professionally in line with policies and procedures.
•Advanced knowledge of PCs and familiarity with system navigation.
•Ability to work all required shifts and learn new skills/concepts quickly and accurately.

Experience:FoodRetail

Skills:Customer satisfactionCommunicationConfidentialityEmpathyAdaptability

Languages:English

Tech Stack:PCsSystem navigation

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT