Director, Learning and Development - Operations
SoFi Technologies
San Francisco, New York, Charlotte, Seattle, United States
Workplace: RemoteFull timeUSD 147,200 - 184,000 annuallyFunction: Education & TrainingEducation: bachelorsSkills: ["Presentation skills","Mentoring","Communication with executive leadership","Data-driven decision-making","Continuous improvement"]Lead the build-out of a modern learning ecosystem for Operations, ensuring employees have the resources to deliver fast, member-centric service. Own the end-to-end L&D strategy across new hire onboarding, product launch readiness, and knowledge management, using AI-enabled, data-driven content to improve FCR, CSAT, and NPS. Mentor a leadership team, manage the operational learning library, and translate data analytics into continuous training improvements.
