Mastercard

3 weeks ago

Manager, Product Management

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Lead the voice-channel product strategy, roadmaps, and execution for Mastercard’s IVR, Genesys Cloud, and Conversational AI initiatives. Define requirements, coordinate with engineering and vendors, drive modernization (Genesys migration, self-service), ensure multi-region reliability, and deliver measurable business outcomes across enterprise environments.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Manager level

Key Responsibilities

•Own the end-to-end product strategy for voice channels, including IVR, call routing, agent experiences, and Conversational AI integrations.
•Define and manage the product roadmap aligned to business priorities, operational efficiency, and customer experience goals.
•Drive modernization initiatives such as Genesys migration and voice self-service enablement.
•Act as product owner for Genesys Cloud capabilities including call flows, queues, skills, DNIS-based routing, reporting, and integrations.
•Lead requirement-gathering sessions (e.g., JADs), translate business needs into clear product and functional requirements, and drive alignment to decisions.

Pay and Benefits

Salary: USD 130,000 - 221,000 annually

Perks:Health Insurance401kPaid Leave

Key Requirements

•10+ years of experience in Product Management, with strong focus on Voice / Contact Center platforms.
•Hands-on experience with Genesys Cloud (IVR, routing, queues, DNIS, reporting).
•Proven experience delivering Conversational AI or IVR self-service solutions.
•Strong background in requirements documentation (FRD/BRD, decision logs).
•Ability to translate complex technical concepts into business-friendly language.

Experience:10+ yearsPaymentsFinancial servicesSaaS

Skills:VoiceIVRGenesys CloudConversational AIDNISRoutingStakeholder managementRequirements documentationData driven decision makingExecutive communication

Languages:English

Tech Stack:Genesys CloudConversational AIIVRDNISCall routingVoice channelsVUI

Company Brief

Mastercard

Mastercard is a global payments and technology company that processes transactions, provides fraud prevention and data services, and builds payment infrastructure for consumers, businesses, merchants and governments across 200+ countries.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Purchase, New York, United States

Founded: 1966

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Mastercard

3 weeks ago

Manager, Product Management

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Manager level

Key Responsibilities

•Own the end-to-end product strategy for voice channels, including IVR, call routing, agent experiences, and Conversational AI integrations.
•Define and manage the product roadmap aligned to business priorities, operational efficiency, and customer experience goals.
•Drive modernization initiatives such as Genesys migration and voice self-service enablement.
•Act as product owner for Genesys Cloud capabilities including call flows, queues, skills, DNIS-based routing, reporting, and integrations.
•Lead requirement-gathering sessions (e.g., JADs), translate business needs into clear product and functional requirements, and drive alignment to decisions.

Pay and Benefits

Salary: USD 130,000 - 221,000 annually

Perks:Health Insurance401kPaid Leave

Key Requirements

•10+ years of experience in Product Management, with strong focus on Voice / Contact Center platforms.
•Hands-on experience with Genesys Cloud (IVR, routing, queues, DNIS, reporting).
•Proven experience delivering Conversational AI or IVR self-service solutions.
•Strong background in requirements documentation (FRD/BRD, decision logs).
•Ability to translate complex technical concepts into business-friendly language.

Experience:10+ yearsPaymentsFinancial servicesSaaS

Skills:VoiceIVRGenesys CloudConversational AIDNISRoutingStakeholder managementRequirements documentationData driven decision makingExecutive communication

Languages:English

Tech Stack:Genesys CloudConversational AIIVRDNISCall routingVoice channelsVUI

Company Brief

Mastercard

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Purchase, New York, United States

Founded: 1966

Glassdoor: 4.1

Website LinkedIn Glassdoor