1 day ago

Service Advisor, Miami

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Provide front-line customer service throughout the service process by greeting clients, consulting with technicians, documenting concerns, and explaining repair options with time and cost estimates. Coordinate vehicle inspection/check-in, work-order review, warranty claim updates, and loaner/ride arrangements. Manage service authorization and invoicing workflows, uphold Lucid’s CSI KPI, and ensure quality standards before returning vehicles to customers.

Location: Miami

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Greet incoming service clients, direct phone calls, answer questions, and manage messages as needed.
•Ensure clients are informed from initial contact through vehicle handover while consulting with technicians and explaining service options.
•Conduct vehicle inspections and check-in processes, including identifying visible damage and documenting transport/PDI damage on the Bill of Lading.
•Review and revise work orders after technicians and detailers complete tasks, ensuring accurate documentation and time punches.
•Manage service authorization and invoicing workflows (including collecting payment), address warranty claim rejections, and ensure final QC before vehicles are returned.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability CoveragePaid LeavePaid Holidays401kEquityAnnual Cash

Key Requirements

•2-5 years of previous automotive experience with training in a Service Advisor or Front of House customer-facing role.
•Excellent interpersonal skills with a compassionate and patient demeanor.
•Problem-solving and creative thinking skills.
•Ability to articulate and document details to ensure smooth workflow.
•Proficiency in computer applications such as Microsoft Office and willingness to learn proprietary DMS software.

Experience:2-5 yearsAutomotive

Skills:Interpersonal skillsCompassionPatienceProblem-solvingDocumentation

Licenses:Valid driver’s license

Languages:English

Tech Stack:Microsoft OfficeDocuSignDMSBill of Lading (BOL)Lyft

Company Brief

Lucid Motors

Designs, engineers, and manufactures luxury electric vehicles and related charging and energy solutions, focusing on high-performance, long-range EVs and advanced vehicle technology for premium consumers.

Industry: Electric Vehicles

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Newark, California, United States

Founded: 2007

Website LinkedIn

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Lucid Motors

1 day ago

Service Advisor, Miami

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: Miami

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Greet incoming service clients, direct phone calls, answer questions, and manage messages as needed.
•Ensure clients are informed from initial contact through vehicle handover while consulting with technicians and explaining service options.
•Conduct vehicle inspections and check-in processes, including identifying visible damage and documenting transport/PDI damage on the Bill of Lading.
•Review and revise work orders after technicians and detailers complete tasks, ensuring accurate documentation and time punches.
•Manage service authorization and invoicing workflows (including collecting payment), address warranty claim rejections, and ensure final QC before vehicles are returned.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability CoveragePaid LeavePaid Holidays401kEquityAnnual Cash

Key Requirements

•2-5 years of previous automotive experience with training in a Service Advisor or Front of House customer-facing role.
•Excellent interpersonal skills with a compassionate and patient demeanor.
•Problem-solving and creative thinking skills.
•Ability to articulate and document details to ensure smooth workflow.
•Proficiency in computer applications such as Microsoft Office and willingness to learn proprietary DMS software.

Experience:2-5 yearsAutomotive

Skills:Interpersonal skillsCompassionPatienceProblem-solvingDocumentation

Licenses:Valid driver’s license

Languages:English

Tech Stack:Microsoft OfficeDocuSignDMSBill of Lading (BOL)Lyft

Company Brief

Lucid Motors

Industry: Electric Vehicles

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Newark, California, United States

Founded: 2007

Website LinkedIn