Client Service Representative

Trane Technologies
United States
Workplace: HybridFull timeUSD 41,000 - 97,800 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 4+ yearsSkills: ["Customer advocacy","Customer focus","Account management","Outbound communication"]

Serve as the primary point of contact for assigned customers, ensuring their service needs are met and driving high satisfaction, retention, and service agreement growth. Support account management by identifying and executing additional services, collaborating with service account teams on renewals and service products, and assessing new service agreement opportunities. Use tools and reporting (e.g., Salesforce and open work in progress) to make outbound calls, follow up on quotes and opportunities, and maintain asset linkage and related updates.

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Trane Technologies
Trane Technologies
2 days ago

Client Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Serve as the primary point of contact for assigned customers, ensuring their service needs are met and driving high satisfaction, retention, and service agreement growth. Support account management by identifying and executing additional services, collaborating with service account teams on renewals and service products, and assessing new service agreement opportunities. Use tools and reporting (e.g., Salesforce and open work in progress) to make outbound calls, follow up on quotes and opportunities, and maintain asset linkage and related updates.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Act as a customer advocate to ensure customer needs are met and exceeded, driving satisfaction, retention, quotes, and service agreement growth.
  • •Support account management for existing clients by identifying and executing additional services.
  • •Collaborate with Service Account Managers to execute service products and renewals, and to drive service agreement renewals.
  • •Assess and evaluate potential service agreement opportunities at startup.
  • •Make outbound calls using open WIP and reporting, update the asset linkage tool, and manage follow-ups on quotes, customer calls, and service-related lists/reports.

Pay and Benefits

Salary: USD 41,000 - 97,800 annually
Perks:Health Insurance401k MatchPaid LeaveTuition Assistance

Key Requirements

  • •4+ years of formal education in Business or Engineering OR 4 years of successful inside sales experience.
  • •Valid driver’s license for a minimum of 12 months with no major or frequent traffic violations in the prior 3 years (e.g., DUI, hit and run, license suspension, reckless/careless driving).
Experience:4+ years
Education:
Skills:Customer advocacyCustomer focusAccount managementOutbound communication
Licenses:Valid driver’s license
Tech Stack:SalesforceQuick QuoteAsset linkage toolWIPLinkageGANT chartsVRF listsConnectivity reports

Company Brief

Trane Technologies
Designs and manufactures HVAC and climate solutions for commercial, industrial, and residential buildings. Focuses on heating, cooling, ventilation, and building efficiency systems under brands like Trane and Thermo King.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 2013
WebsiteLinkedIn