Anthology

1 month ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Senior Customer Success Manager responsible for strategic engagement with executive stakeholders, driving product adoption and value realization across Blackboard solutions, identifying growth opportunities, and coordinating cross-functionally to ensure retention and renewal success in a SaaS environment in the United Kingdom.

Location: United Kingdom

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Lead the development and execution of strategic account plans to ensure customer objectives are achieved and value from Blackboard solutions is maximized
•Serve as a trusted advisor to senior and executive stakeholders, guiding customers on best practices, adoption strategies, and long-term success
•Drive product adoption and value realization across Blackboard solutions using data and insights to inform engagement
•Partner closely with Sales to identify, shape, and support expansion opportunities, contributing to growth and retention outcomes
•Play a key role in renewal strategy and execution, ensuring alignment on value and positioning for successful outcomes

Travel: Medium travel

Pay and Benefits

Salary: GBP 67,112 - 100,668 annually

Key Requirements

•7–10 years of experience in Customer Success, Account Management, or related roles within a SaaS environment; proven ability to manage complex or high-value accounts and drive retention and growth
•Strong communication and presentation skills with experience engaging executive stakeholders
•Strong commercial awareness and ability to contribute to renewal and expansion strategies
•Advanced problem-solving, critical thinking, and strategic planning capabilities; highly organized with ability to manage multiple priorities
•Experience with CRM/CS platforms such as Salesforce and Planhat; fluency in written and spoken English

Experience:7-10 yearsSaaSCustomer SuccessAccount Management

Skills:CommunicationPresentationEmotional intelligenceRelationship managementProblem-solving

Languages:English

Tech Stack:SalesforcePlanhat

Company Brief

Anthology

Provides cloud-based software and services for higher education institutions, including student information systems, learning management, analytics, enrollment, and alumni engagement solutions to support the student lifecycle and institutional operations.

Industry: EdTech

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Website

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Anthology

1 month ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: United Kingdom

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Lead the development and execution of strategic account plans to ensure customer objectives are achieved and value from Blackboard solutions is maximized
•Serve as a trusted advisor to senior and executive stakeholders, guiding customers on best practices, adoption strategies, and long-term success
•Drive product adoption and value realization across Blackboard solutions using data and insights to inform engagement
•Partner closely with Sales to identify, shape, and support expansion opportunities, contributing to growth and retention outcomes
•Play a key role in renewal strategy and execution, ensuring alignment on value and positioning for successful outcomes

Travel: Medium travel

Pay and Benefits

Salary: GBP 67,112 - 100,668 annually

Key Requirements

•7–10 years of experience in Customer Success, Account Management, or related roles within a SaaS environment; proven ability to manage complex or high-value accounts and drive retention and growth
•Strong communication and presentation skills with experience engaging executive stakeholders
•Strong commercial awareness and ability to contribute to renewal and expansion strategies
•Advanced problem-solving, critical thinking, and strategic planning capabilities; highly organized with ability to manage multiple priorities
•Experience with CRM/CS platforms such as Salesforce and Planhat; fluency in written and spoken English

Experience:7-10 yearsSaaSCustomer SuccessAccount Management

Skills:CommunicationPresentationEmotional intelligenceRelationship managementProblem-solving

Languages:English

Tech Stack:SalesforcePlanhat

Company Brief

Anthology

Industry: EdTech

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Website