Director, Support & Retention Experience

Mastercard
Dublin
Workplace: OnsiteFull timeFunction: Executive & General ManagementSkills: []

Lead the global support and retention experience function, shaping programs to improve customer satisfaction and reduce churn across Mastercard's client base from Dublin. Collaborate with cross-functional teams to design and execute initiatives that enhance customer success, renewals, and overall lifetime value.

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FursaFursa
Mastercard
Mastercard
3 months ago

Director, Support & Retention Experience

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Source: Company careers pageValidated by: Fursa AI
Status: Live

Job Summary

Lead the global support and retention experience function, shaping programs to improve customer satisfaction and reduce churn across Mastercard's client base from Dublin. Collaborate with cross-functional teams to design and execute initiatives that enhance customer success, renewals, and overall lifetime value.
Location: Dublin
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Requirements

Experience:PaymentsFintechFinancial services

Company Brief

Mastercard
Mastercard is a global payments and technology company that processes transactions, provides fraud prevention and data services, and builds payment infrastructure for consumers, businesses, merchants and governments across 200+ countries.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Purchase, New York, United States
Founded: 1966
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