2026 Support Associate - Korean&English (Seoul, 12months Contract)

Agoda
Seoul
Workplace: HybridContractFunction: Marketing & GrowthSkills: ["Customer focus","Communication","Problem-solving","Adaptability","Time management","Professionalism","Confidentiality"]

Provide outstanding, end-to-end support to guests and partners for accommodation, flights, and activities by phone, email, and chat. Handle high volumes of inquiries and resolve booking issues such as changes, cancellations, and payments while applying Agoda policies consistently. Work rotational 24/7 shifts with planned weekend/holiday coverage, collaborate with Team Leaders and other teams on complex cases, and safeguard customer data with strict confidentiality.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Agoda
Agoda
1 day ago

2026 Support Associate - Korean&English (Seoul, 12months Contract)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Provide outstanding, end-to-end support to guests and partners for accommodation, flights, and activities by phone, email, and chat. Handle high volumes of inquiries and resolve booking issues such as changes, cancellations, and payments while applying Agoda policies consistently. Work rotational 24/7 shifts with planned weekend/holiday coverage, collaborate with Team Leaders and other teams on complex cases, and safeguard customer data with strict confidentiality.
Location: Seoul
Workplace: Hybrid
Employment Type: Contract · Permanent
Job Function: Marketing & Growth
Seniority: Entry level

Key Responsibilities

  • •Deliver outstanding service to guests and partners via phone, email, and chat.
  • •Handle a high volume of inquiries and provide accurate, timely resolutions.
  • •Take end-to-end ownership of booking issues including changes, cancellations, payments, and other queries.
  • •Work towards individual and team KPIs related to quality, productivity, and customer satisfaction.
  • •Collaborate with Team Leaders, Managers, and other teams to resolve complex or unusual cases while safeguarding customer data.

Pay and Benefits

Perks:Health InsuranceHome Office

Key Requirements

  • •Strong customer focus and a genuine desire to help others.
  • •Excellent spoken and written Korean skills, and B1 level English.
  • •Ability to stay calm, accurate, and professional under pressure.
  • •Good problem-solving skills using guidelines and data to make decisions effectively.
  • •Ability to manage time and priorities in a fast-paced, high-volume environment.
Experience:TravelE-commerceHospitalityContact centerBPO
Skills:Customer focusCommunicationProblem-solvingAdaptabilityTime managementProfessionalismConfidentiality
Languages:KoreanEnglish
Tech Stack:Contact centerCRMTicketing systemsPhoneEmailChat

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Agoda
Agoda operates a global online travel booking platform offering hotels, vacation rentals, flights, and other travel services. It provides price comparison, deals, and booking management for leisure and business travelers worldwide.
Industry: TravelTech
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Singapore, Singapore
Founded: 2005
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn