Associate Technical Support Specialist, Service Desk

Carvana
United States
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskExperience: 1-2 yearsEducation: high_schoolSkills: ["Customer service","Communication","Problem-solving","Prioritization","Multitasking"]

Provide first-line IT service desk support for internal users, handling calls and IT tickets and resolving 70–80% of issues before escalation. Diagnose problems from service desk tickets, gather details, log and track incidents, and communicate clearly via phone, email, chat, and in-person. Support end-users with troubleshooting and remote connectivity tools, while prioritizing multiple assignments in a busy technical call center environment.

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FursaFursa
Carvana
Carvana
2 years ago

Associate Technical Support Specialist, Service Desk

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Provide first-line IT service desk support for internal users, handling calls and IT tickets and resolving 70–80% of issues before escalation. Diagnose problems from service desk tickets, gather details, log and track incidents, and communicate clearly via phone, email, chat, and in-person. Support end-users with troubleshooting and remote connectivity tools, while prioritizing multiple assignments in a busy technical call center environment.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Entry level

Key Responsibilities

  • •Deliver exceptional customer service to internal customers as first line of IT support.
  • •Serve as first line of support for incoming calls and IT tickets.
  • •Review service desk tickets to diagnose issues, gather information, identify solutions, assign to IT resources, and log/track incidents.
  • •Evaluate situations to resolve quickly over phone/email or escalate appropriately.
  • •Communicate professionally with customers via email, phone, chat, and in-person while prioritizing and multitasking.

Pay and Benefits

Perks:Health Insurance401k

Key Requirements

  • •High School diploma or equivalent.
  • •Minimum 1-2 years of experience in a technical call center environment.
  • •Functional knowledge of Microsoft operating systems and office applications; big plus for experience with G Suite, Okta, Slack, Zoom, Confluence, ServiceNow, and Jira.
  • •Ability to work between 5:00 AM and 7:00 PM Mountain Standard Time.
  • •Must be able to read, write, speak, and understand English (bonus points for Spanish).
Experience:1-2 years
Education:High School
Skills:Customer serviceCommunicationProblem-solvingPrioritizationMultitasking
Languages:EnglishSpanish
Tech Stack:MicrosoftG SuiteOktaSlackZoomConfluenceServiceNowJiraIOSAndroidWindowsChrome

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn