Global Software Support Engineer III - (E3)

Applied Materials
Santa Clara
Workplace: OnsiteFull timeUSD 124,000 - 171,000 annuallyFunction: Product ManagementSkills: ["Leadership","Problem-solving","Interpersonal skills","Self-management","Collaboration"]

Support software releases for external customers by investigating high-value problems, systemic bugs, and software failures. Troubleshoot complex software issues and collaborate with engineering teams to improve product quality. Track software performance and validation at customer sites, provide feedback to software test teams, and work with customers on requirements, prioritization, and schedules. Create Field/Software readiness checklists and deliver training to field, lab, manufacturing, and junior engineers.

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FursaFursa
Applied Materials
Applied Materials
1 week ago

Global Software Support Engineer III - (E3)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Support software releases for external customers by investigating high-value problems, systemic bugs, and software failures. Troubleshoot complex software issues and collaborate with engineering teams to improve product quality. Track software performance and validation at customer sites, provide feedback to software test teams, and work with customers on requirements, prioritization, and schedules. Create Field/Software readiness checklists and deliver training to field, lab, manufacturing, and junior engineers.
Location: Santa Clara
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Manage customer expectations and issues with software releases, including prioritizing requests and investigating high-value problems and software failures.
  • •Troubleshoot complex software issues and collaborate with engineering teams to improve product quality.
  • •Track software performance and quality at external customer sites and provide feedback to software test teams.
  • •Perform customer scenario validation for key enhancements.
  • •Engage with customers for requirements analysis, prioritization, and scheduling; develop readiness checklists and deliver training for field/lab/manufacturing and junior engineers.
Travel: Medium travel

Pay and Benefits

Salary: USD 124,000 - 171,000 annually
Equity and Bonus:Equity

Key Requirements

  • •Manage customer expectations and issues with software releases by providing prioritized request lists to business units per platform.
  • •Investigate high-value problems, systemic bugs, and software failures independently.
  • •Troubleshoot a variety of complex software problems and collaborate with engineering teams to improve product quality.
  • •Interface with external customers for requirements analysis, prioritization, and schedule planning.
  • •Develop software readiness materials and training programs for field/lab/manufacturing engineers, including training junior engineers in procedures and product operation.
Experience:SemiconductorsSoftware releasesCustomer supportManufacturing
Skills:LeadershipProblem-solvingInterpersonal skillsSelf-managementCollaboration

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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