Senior Principal Product Manager Post-Purchase Engagement (all genders)

Zalando
Anywhere
Full timeFunction: Product ManagementSkills: ["Execution","Decision-making","Data-informed thinking","Customer-centricity","Mentorship"]

Own the product vision for post-purchase engagement, covering customer interactions from instant an order is placed through support, returns, and driving repeat purchase and recommendations. Lead strategy, roadmap, and KPI frameworks for scale across Apps & Web for 52M+ customers, while identifying opportunities and executing through customer discovery, experiments, and AI-enabled prototyping. Collaborate with Design, Engineering, and Data Science and mentor other product managers through best-practice methodologies.

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FursaFursa
Zalando
Zalando
7 hours ago

Senior Principal Product Manager Post-Purchase Engagement (all genders)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Own the product vision for post-purchase engagement, covering customer interactions from instant an order is placed through support, returns, and driving repeat purchase and recommendations. Lead strategy, roadmap, and KPI frameworks for scale across Apps & Web for 52M+ customers, while identifying opportunities and executing through customer discovery, experiments, and AI-enabled prototyping. Collaborate with Design, Engineering, and Data Science and mentor other product managers through best-practice methodologies.
Location: Anywhere
Employment Type: Full time
Job Function: Product Management

Key Responsibilities

  • •Define product vision, roadmap, and ambitious targets for the post-purchase experience.
  • •Build and improve post-purchase features across Apps & Web for millions of customers.
  • •Identify product opportunities and select solutions based on business-savvy trade-offs.
  • •Apply product discovery and best-practice methodologies to deliver agreed outcomes.
  • •Maximize commercial value using KPI frameworks, experiments, and AI-enabled prototyping to unblock decisions.

Pay and Benefits

Perks:Paid LeaveEquityRelocationHealth InsuranceDiscounts

Key Requirements

  • •Define and execute a product vision for post-purchase engagement across Apps & Web at scale.
  • •Plan and deploy technical products or equivalent product leadership experience, navigating complex trade-offs.
  • •Use data-informed frameworks and run rapid experiments to shape a roadmap based on real-world insights.
  • •Apply customer-centric product discovery and research to translate customer needs into high-quality features.
  • •Work cross-functionally with Design, Engineering, and Data Science, and use AI technologies for prototyping and decision support.
Experience:E-commerceOnline service marketplace
Skills:ExecutionDecision-makingData-informed thinkingCustomer-centricityMentorship
Tech Stack:AI

Company Brief

Zalando
Zalando operates a leading European online marketplace for fashion and lifestyle products, offering clothing, shoes and accessories from international brands and local labels, plus logistics and marketing services to partner brands and retailers.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2008
WebsiteLinkedIn