Solutions Engineer - SF

Vapi
San Francisco, New York
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 4+ yearsSkills: ["Communication","Problem-solving"]

Drive technical discovery, demos, and POCs for enterprise deals for a voice AI platform used to deploy voice agents that resolve calls. Partner with AEs to translate customer workflows into solution architecture, build reusable demo and documentation artifacts, and lead technical deal progress from first call through go-live. Build fluency across telephony, LLM orchestration, integrations, and contact center workflows.

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FursaFursa
Vapi
Vapi
2 months ago

Solutions Engineer - SF

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Drive technical discovery, demos, and POCs for enterprise deals for a voice AI platform used to deploy voice agents that resolve calls. Partner with AEs to translate customer workflows into solution architecture, build reusable demo and documentation artifacts, and lead technical deal progress from first call through go-live. Build fluency across telephony, LLM orchestration, integrations, and contact center workflows.
Location: San Francisco, New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Learn the product and sales motion, shadow enterprise calls, and build fluency across voice-agent architecture and contact center workflows.
  • •Own technical discovery and demos for active enterprise deals, partnering with AEs on account strategy and answering technical questions.
  • •Help design POCs, build customer-specific demos, and ensure technical clarity for enterprise evaluations.
  • •Lead the technical side of enterprise deals from first call through close and go-live.
  • •Create reusable artifacts, document integration patterns and common objections, and relay product gaps back to engineering and product.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionGym MembershipLearning BudgetCommuter Benefits

Key Requirements

  • •4+ years in a technical customer-facing role such as pre-sales engineering or solutions architecture.
  • •Comfortably write code enough to build a working integration, read API responses, and debug without immediately pulling in engineers.
  • •Experience with voice, telephony, or contact center infrastructure such as SIP, Twilio, Genesys, or Five9.
  • •Ability to communicate with both engineers and executives and adjust technical depth appropriately.
  • •Motivation for technical sales including discovery, architecture, POCs, and objection handling.
Experience:4+ years
Skills:CommunicationProblem-solving
Tech Stack:SIPTwilioGenesysFive9LLM orchestrationIntegrationsAPIContact center workflowsIVR replacementOutbound dialingAgent-assisted supportAppointment scheduling

Company Brief

Vapi
Provides AI-powered tools that help developers build, test, and document APIs using natural language and automation, simplifying integration and accelerating API development while offering SDK generation, mock servers, and team collaboration features.
Industry: Developer Tools
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