Division Head, Intelligence and Insights

HSBC
Hong Kong
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Stakeholder management","Consulting","Self-driven","Influencing","Commercial thinking"]

Lead and coach an agile team delivering growth-focused analytics and agentic AI use cases across experimentation and market insights. Turn business opportunities into measurable hypotheses using advanced analytical methods, and design scalable agentic AI workflows with human-in-the-loop governance. Own the insight-to-action operating model, drive test-and-learn discipline, and align cross-functionally to embed deployable plays across digital channels, CRM, and frontline routines.

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FursaFursa
HSBC
HSBC
2 days ago

Division Head, Intelligence and Insights

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Lead and coach an agile team delivering growth-focused analytics and agentic AI use cases across experimentation and market insights. Turn business opportunities into measurable hypotheses using advanced analytical methods, and design scalable agentic AI workflows with human-in-the-loop governance. Own the insight-to-action operating model, drive test-and-learn discipline, and align cross-functionally to embed deployable plays across digital channels, CRM, and frontline routines.
Location: Hong Kong
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Sr. Director level

Key Responsibilities

  • •Lead and coach an agile team delivering growth-focused analytics, agentic AI use cases, experimentation, and market insights.
  • •Convert business opportunities into measurable hypotheses using analytical methods (e.g., causal inference, forecasting, propensity, optimisation) and communicate outcomes in commercial language.
  • •Design and scale agentic AI solutions for end-to-end task planning and execution, including next-best-action orchestration, lead prioritisation, campaign execution support, and RM copilots.
  • •Own the insight-to-action operating model, translating insights into deployable plays (decision rules, workflows, prompts, playbooks) embedded across digital channels, CRM, and frontline routines.
  • •Set performance agenda and roadmap for Intelligence & Insights (OKRs, value cases, adoption metrics) and drive cross-functional alignment across Products, Channels, Frontline, Risk, and Technology.

Pay and Benefits

Perks:Flexible WorkingLearning Budget

Key Requirements

  • •Lead and develop an analytics and insights team within a large organisation.
  • •Use data and AI to drive growth; convert business challenges into analytical requirements and deliver practical, measurable solutions.
  • •Demonstrate agentic AI fluency, including LLM-enabled workflows, tool-using agents, prompt/evaluation design, RAG patterns, human-in-the-loop controls, and operational monitoring.
  • •Strong stakeholder management and consulting skills to influence senior internal stakeholders and external partners and facilitate data-led decisions with clear trade-offs.
  • •Experience using visualisation tools such as Looker, Power BI, or Tableau (preferred).
Skills:Stakeholder managementConsultingSelf-drivenInfluencingCommercial thinking
Tech Stack:LLM-enabled workflowsTool-using agentsPrompt and evaluation designRAG patternsHuman-in-the-loopOperational monitoringLookerPower BITableau

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn