Customer Care Associate

NTT
Philippines
Full timeFunction: Customer Support (Service Desk)Skills: ["Communication","Empathy","Customer service","Problem-solving","Adaptability"]

Serve as a brand ambassador and first point of contact for customers, handling inquiries and complaints with accurate, well-informed responses. Recommend appropriate solutions using sound judgment, resolve complex and sensitive issues in line with policies, and complete documentation for each interaction (call history, messages to third parties, and fulfillment actions). Stay current on program and product information, maintain confidentiality, and be available for all required shifts.

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FursaFursa
NTT
NTT
2 months ago

Customer Care Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Serve as a brand ambassador and first point of contact for customers, handling inquiries and complaints with accurate, well-informed responses. Recommend appropriate solutions using sound judgment, resolve complex and sensitive issues in line with policies, and complete documentation for each interaction (call history, messages to third parties, and fulfillment actions). Stay current on program and product information, maintain confidentiality, and be available for all required shifts.
Location: Philippines
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Act as the first point of contact for customers, delivering first-class service by assessing needs and recommending appropriate solutions.
  • •Respond to customer inquiries, complaints, and requests with due attention to customer care and a professional approach.
  • •Handle complex customer inquiries and complaints accurately and responsibly using provided resources.
  • •Complete documentation for each interaction, including entering call history, sending messages to third parties when required, and initiating customer fulfillment.
  • •Stay current on program and product information, maintain strict confidentiality, and adhere to legislation and service guidelines for data use.

Key Requirements

  • •Passion for customer satisfaction and prior customer service experience (a strong asset).
  • •English fluency and ability to communicate clearly (oral and written), including typing, spelling, and grammar.
  • •Experience in an interactive customer service environment.
  • •Related experience in the food and/or retail industry is considered an asset.
  • •Advanced knowledge of PCs and familiarity with system navigation, plus ability to learn new skills quickly and apply them accurately.
Skills:CommunicationEmpathyCustomer serviceProblem-solvingAdaptability
Languages:English
Tech Stack:PCsSystem navigation

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn