Remote Bilingual Customer Support Representative

Qureos
New York
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 1-2 yearsSkills: ["Communication","Problem-solving","Critical thinking","Teamwork","Independence"]

Provide customer support remotely by responding to inquiries via phone, email, and chat while delivering accurate product and service information. Troubleshoot and resolve customer issues, maintain high customer satisfaction, and keep detailed records of interactions and transactions. Act as a liaison between customers and internal teams and meet performance metrics and goals, working both independently and collaboratively in a flexible schedule.

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FursaFursa
Qureos
Qureos
5 days ago

Remote Bilingual Customer Support Representative

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Provide customer support remotely by responding to inquiries via phone, email, and chat while delivering accurate product and service information. Troubleshoot and resolve customer issues, maintain high customer satisfaction, and keep detailed records of interactions and transactions. Act as a liaison between customers and internal teams and meet performance metrics and goals, working both independently and collaboratively in a flexible schedule.
Location: New York
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Respond to customer inquiries and concerns via phone, email, and chat.
  • •Provide accurate information about products and services.
  • •Troubleshoot and resolve customer issues efficiently.
  • •Maintain accurate records of customer interactions and transactions.
  • •Act as a liaison between customers and other company departments and meet performance metrics.

Key Requirements

  • •High school diploma or equivalent; college degree preferred.
  • •1-2 years of customer service experience.
  • •Fluency in English and the second language (placeholder) mentioned for the role.
  • •Excellent verbal and written communication skills.
  • •Ability to work independently and as part of a team.
Experience:1-2 years
Skills:CommunicationProblem-solvingCritical thinkingTeamworkIndependence
Languages:English

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn