Mall Supervisor

Apparel Group
Riyadh
Workplace: OnsiteFull timeFunction: OtherExperience: 2-5 yearsSkills: ["Communication","Leadership","Team coordination","Customer service","Coaching"]

Lead and oversee mall-based retail operations, driving sales targets, delivering exceptional customer service, and enforcing brand standards across multiple stores. Coordinate staff scheduling, recruitment, and training, conduct store audits, manage stock availability, and support loyalty programs and promotions to maximize store performance.

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Apparel Group
Apparel Group
7 months ago

Mall Supervisor

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Lead and oversee mall-based retail operations, driving sales targets, delivering exceptional customer service, and enforcing brand standards across multiple stores. Coordinate staff scheduling, recruitment, and training, conduct store audits, manage stock availability, and support loyalty programs and promotions to maximize store performance.
Location: Riyadh
Workplace: Onsite
Employment Type: Full time
Seniority: Mid level

Key Responsibilities

  • •Supervise retail operations across stores in the assigned mall to ensure smooth execution of daily activities.
  • •Monitor sales performance and guide store teams to achieve daily, weekly, and monthly sales targets.
  • •Ensure high standards of customer service are consistently delivered across all outlets.
  • •Enforce company policies, procedures, and operational standards across all stores.
  • •Coordinate staff scheduling, attendance, and resolve grievances in collaboration with store managers.

Key Requirements

  • •2-5 years of progressive experience in retail or mall operations
  • •Proven ability to drive sales, meet store KPIs, and manage day-to-day operations
  • •Experience in leading store teams and enhancing customer engagement
  • •Strong coordination and communication skills across functional teams
  • •Support recruitment, onboarding, and training of new retail staff to maintain service excellence
Experience:2-5 yearsRetailMall operations
Skills:CommunicationLeadershipTeam coordinationCustomer serviceCoaching

Company Brief

Apparel Group
Apparel Group is a global fashion and lifestyle retail conglomerate operating a portfolio of international and homegrown brands across store and online channels, managing franchising, wholesale and retail operations across the Middle East, Asia and beyond.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 1996
WebsiteLinkedIn