Customer Service Advisor

Sutherland
Cairo
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Active listening","Problem-solving","Attention to detail","Empathy","Communication"]

Provide exceptional customer support in a fast-paced, customer-facing role based in Cairo. Handle customer interactions with efficiency and empathy, address inquiries and resolve issues, and deliver tailored solutions that improve customer satisfaction and customer experience. Ensure a positive experience through effective communication and professional phone etiquette, including flexibility for night and overnight shifts. Strong English skills are required, and CRM familiarity is a plus.

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FursaFursa
Sutherland
Sutherland
3 days ago

Customer Service Advisor

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Provide exceptional customer support in a fast-paced, customer-facing role based in Cairo. Handle customer interactions with efficiency and empathy, address inquiries and resolve issues, and deliver tailored solutions that improve customer satisfaction and customer experience. Ensure a positive experience through effective communication and professional phone etiquette, including flexibility for night and overnight shifts. Strong English skills are required, and CRM familiarity is a plus.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle customer interactions efficiently and with empathy.
  • •Provide tailored solutions to meet customer needs.
  • •Ensure a positive customer experience through effective communication and professional phone etiquette.

Key Requirements

  • •Fluency in English (B2/C1 level).
  • •Strong customer service and customer support skills.
  • •Proven ability to enhance customer satisfaction and customer experience.
  • •Problem-solving ability with active listening and attention to detail.
  • •Experience in a customer-facing role and familiarity with CRM tools (plus).
Skills:Active listeningProblem-solvingAttention to detailEmpathyCommunication
Languages:English
Tech Stack:CRM

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor