Manager, AI Agents and Automation
Jerry
New York, Chicago, Boston, San Francisco
Workplace: RemoteFull timeUSD 130,000 - 170,000 annuallyFunction: Data Science & Machine LearningExperience: 3+ yearsSkills: ["Systems thinking","Experimenting","Data-driven","Technical translation","Pragmatism"]Lead end-to-end development of an agentic AI platform and customer experiences that automate more than 70% of inbound sales and service requests. Partner with engineering to define prompt strategies, evaluation frameworks, and guardrails balancing latency, cost, and accuracy. Serve as a technical translator across teams, driving improvements in answer quality, customer satisfaction, and automation rates while working with OpenAI to evaluate and deploy next-generation voice models.
