Renewals Manager

Zoom Video Communications
London
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Relationship building","Negotiation","Data analysis","Stakeholder management","Value-based selling"]

Manage a portfolio of customer renewals across the UK&I region, driving retention through data-driven insights and strong stakeholder relationships. Analyze usage patterns, customer health, and contract performance to identify growth opportunities and mitigate churn risks. Own renewal review cycles, forecast renewal pipelines weekly and quarterly, and negotiate contract extensions and pricing with customers and internal teams. Collaborate with partners to ensure renewal accountability.

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FursaFursa
Zoom Video Communications
Zoom Video Communications
6 days ago

Renewals Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Manage a portfolio of customer renewals across the UK&I region, driving retention through data-driven insights and strong stakeholder relationships. Analyze usage patterns, customer health, and contract performance to identify growth opportunities and mitigate churn risks. Own renewal review cycles, forecast renewal pipelines weekly and quarterly, and negotiate contract extensions and pricing with customers and internal teams. Collaborate with partners to ensure renewal accountability.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Manage a portfolio of customer renewals across the UK&I region to drive retention and strengthen partnerships.
  • •Analyze usage data, health indicators, and contract performance to identify growth opportunities and mitigate churn risks.
  • •Conduct regular renewal reviews with customer stakeholders to demonstrate value and secure contract extensions.
  • •Forecast weekly and quarterly renewal pipeline, including opportunities, risks, and upsell potential.
  • •Negotiate renewal terms and pricing with customers, finance, and legal teams, including partnering on indirect renewal pathways.

Key Requirements

  • •Advanced customer retention and relationship management capabilities with proven ability to drive renewal outcomes.
  • •Ability to analyze customer health metrics, usage patterns, and renewal performance indicators.
  • •Experience executing contract negotiations using value-based selling methodologies and pricing frameworks.
  • •Accurate forecasting experience across weekly, quarterly, and future-quarter timeframes.
  • •Prior experience working with customers in the UK&I region and equivalent practical experience or a relevant business/sales-related qualification.
Skills:Relationship buildingNegotiationData analysisStakeholder managementValue-based selling
Languages:English
Tech Stack:CRM platformsRevenue operations

Company Brief

Zoom Video Communications
Provides video conferencing, chat, phone, webinar, and collaboration software for businesses, schools, and individuals. Its platform is widely used for remote meetings, virtual events, and hybrid work communication.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 2011
WebsiteLinkedIn