Shop Manager (Riyadh, SA)

Lead in-store operations and customer experience, translating Sephora’s service vision into day-to-day actions that help store leaders and team members meet service targets. Coach and train the team, manage floor coverage, analyze satisfaction tools (Love Meter and CEE), and resolve customer complaints. Drive commercial and operational KPIs, enforce store policies and merchandising standards, manage stock visibility, and support store strategy through market insights.