Engagement Manager (Technical Account Manager) - Remote

Akamai Technologies
Japan
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Relationship-building","Teamwork","Problem-solving","Customer-focus"]

Engagement Manager in a Customer Success capacity, focusing on maximizing value, retention and growth across the customer life-cycle. Partners with Sales/pre-sales to expand adoption of Akamai products, leads cross-functional teams, and acts as the central customer contact to deliver success while navigating technical challenges in cloud, network, security, and media domains. Fluent in Japanese with English proficiency, and adept at building trusted relationships.

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Akamai Technologies
Akamai Technologies
8 months ago

Engagement Manager (Technical Account Manager) - Remote

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Closed

Job Summary

Engagement Manager in a Customer Success capacity, focusing on maximizing value, retention and growth across the customer life-cycle. Partners with Sales/pre-sales to expand adoption of Akamai products, leads cross-functional teams, and acts as the central customer contact to deliver success while navigating technical challenges in cloud, network, security, and media domains. Fluent in Japanese with English proficiency, and adept at building trusted relationships.
Location: Japan
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Act as the strategic driver and technical advisor to architects and technology leaders of Akamai's premier customers, leading cross-functional stakeholders and driving high-impact outcomes.
  • •Partner with Sales and pre-sales to make recommendations that expand adoption of Akamai's products and services.
  • •Maximize customer satisfaction, retention and growth based on customer needs and business requirements.
  • •Be the central point of contact for the customer and lead the account team to deliver customer success.
  • •Respond to escalations and implement operational improvements to mitigate future risks.

Key Requirements

  • •Experience in a customer-facing role within the Information Technology industry.
  • •Experience with cloud computing (AWS, GCP, Azure, etc), network technologies (DNS, HTTP), web performance, security, or media related technologies, methodologies and/or architectures.
  • •Strong communication skills and ability to build trusting relationships across levels.
  • •Ability to collaborate, prioritize, and solve problems in a fast-changing environment.
  • •Experience in Program or Project management in a cross-functional and technical team.
Experience:Information Technology
Skills:CommunicationRelationship-buildingTeamworkProblem-solvingCustomer-focus
Languages:JapaneseEnglish
Tech Stack:AWSGCPAzureDNSHTTPSecurity

Company Brief

Akamai Technologies
Provides a global content delivery network (CDN) and cloud services to improve web and application performance, security, and delivery for enterprises, media companies, and cloud providers.
Industry: Cloud Computing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cambridge, United States
Founded: 1998
WebsiteLinkedIn