Service Manager, Guest Experience - JFK

American Airlines Group
New York
Workplace: OnsiteFull timeUSD 63,000 - 86,500Function: Solutions Engineering & Sales EngineeringExperience: 3+ yearsEducation: bachelorsSkills: ["Leadership","Hiring","Training","Supervising","Coaching","Budget administration","Managing multiple projects","Creative problem-solving","Decision-making","Motivating and developing others"]

Lead the Premium Guest Services department within the Customer Experience Division for American Airlines at JFK. You’ll assist the department leader with day-to-day leadership, support hiring and coaching, and help administer budgets and financial controls. Drive Premium Customer Services objectives, service levels, and performance metrics, while managing operational priorities. Role requires strong customer-service and airline/hospitality experience, plus the ability to work evenings, weekends, and holidays.

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American Airlines Group
American Airlines Group
1 day ago

Service Manager, Guest Experience - JFK

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Last checked: 10 hours agoStatus: Live

Job Summary

Lead the Premium Guest Services department within the Customer Experience Division for American Airlines at JFK. You’ll assist the department leader with day-to-day leadership, support hiring and coaching, and help administer budgets and financial controls. Drive Premium Customer Services objectives, service levels, and performance metrics, while managing operational priorities. Role requires strong customer-service and airline/hospitality experience, plus the ability to work evenings, weekends, and holidays.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Assist with overall leadership of the department as directed by the department leader.
  • •Assist in hiring, training, supervising, and coaching/counseling employees.
  • •Administer department budgets and financial controls, and help achieve Premium Customer Services objectives and performance metrics.
  • •Manage multiple projects and prioritize opportunities.
  • •Support travel to company events/meetings/training and special assignments.

Pay and Benefits

Salary: USD 63,000 - 86,500
Perks:Health InsuranceDentalVision401kPet InsuranceEmployee Assistance

Key Requirements

  • •Bachelor’s degree or equivalent experience/training.
  • •3 years of related experience.
  • •Prior management experience.
  • •Knowledge of Microsoft Office (Word, Excel, PowerPoint, Access, etc.).
  • •Practical experience accessing data and airline technical functions.
Experience:3+ yearsAirline operationsCustomer serviceHospitality
Education:Bachelor's
Skills:LeadershipHiringTrainingSupervisingCoachingBudget administrationManaging multiple projectsCreative problem-solvingDecision-makingMotivating and developing others
Tech Stack:Microsoft OfficeWordExcelPowerPointAccess

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn