Payroll Contact Center Specialist, Shared Services (Alpharetta, GA, US, 30009)

Serve as the first point of contact for employees with payroll-related questions, handling inbound inquiries by phone, email, and ticketing. Resolve payroll discrepancies, educate employees on payroll policies and resources, and maintain accurate case documentation. Collaborate with Payroll, HR, and IT to improve processes, identify recurring ticket trends, and assist with payroll reports and audits as needed in a shared services environment.