Technical Operations Specialist - I

Measured
India
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 2-3 yearsEducation: bachelorsSkills: ["Customer-first mindset","Problem-solving","Communication","Attention to detail","Team collaboration"]

Own customer-facing TechOps tickets end-to-end, from acknowledgement through investigation, resolution, and closure, while meeting SLA timelines with clear, proactive communication. Troubleshoot and validate data quality and integrations across advertising and analytics tools, escalate issues with documented symptoms, and follow SOPs. Help build dashboards, monitoring, and AI agents to automate operational workflows and improve reliability, accuracy, and team efficiency.

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FursaFursa
Measured
Measured
3 days ago

Technical Operations Specialist - I

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Own customer-facing TechOps tickets end-to-end, from acknowledgement through investigation, resolution, and closure, while meeting SLA timelines with clear, proactive communication. Troubleshoot and validate data quality and integrations across advertising and analytics tools, escalate issues with documented symptoms, and follow SOPs. Help build dashboards, monitoring, and AI agents to automate operational workflows and improve reliability, accuracy, and team efficiency.
Location: India
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Handle client interactions and own tickets end-to-end, communicating clearly from acknowledgement through resolution and closure.
  • •Proactively pick up tickets and support teammates to maintain balanced workload distribution and meet response/resolution SLAs.
  • •Perform initial investigation of data quality issues and validate data availability, accuracy, integration status, and common problems.
  • •Document support interactions and contribute to internal documentation and customer-facing knowledge base content.
  • •Develop/training AI agents, build dashboards, and enhance monitoring across end-to-end pipelines to automate workflows and prevent breakages.

Pay and Benefits

Perks:Health InsurancePaid Holidays

Key Requirements

  • •2–3 years of relevant professional experience, including at least 1 year hands-on with AI tools.
  • •Basic technical aptitude to learn data platforms and software applications, with exposure to agentic operational workflows.
  • •Proficient in Python and/or Node.js for building automations.
  • •Advanced SQL knowledge.
  • •Working knowledge of Jira, Angular, Snowflake, and AWS.
Experience:2-3 years
Education:Bachelor's
Skills:Customer-first mindsetProblem-solvingCommunicationAttention to detailTeam collaboration
Languages:English
Tech Stack:PythonNode.jsSQLJiraAngularSnowflakeAWSZendeskIntercomFreshdeskJira Service DeskExcelGoogle Sheets

Company Brief

Measured
Provides an ad measurement and marketing analytics platform that helps brands quantify incremental impact of digital advertising, run experiments and attribute ROI across channels to optimize media spend and campaign effectiveness.
Industry: SaaS
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