Market Manager - Ronkonkoma

Discover Financial
United States
Workplace: OnsiteFull timeUSD 112,100 - 126,000 annuallyFunction: Business OperationsExperience: 2+ yearsEducation: high_schoolSkills: ["Leadership","Behavioral coaching","Customer service","Problem-solving","Community engagement"]

Lead a market spanning 1–3 branches, coaching a Branch Ambassador team to deliver “Every Customer, Every Time” experiences. You’ll handle complex customer escalations, drive behavioral coaching and continuous improvement, and maintain brand standards across every point of contact. This role also focuses on de-escalation and problem-solving, guiding digital-first guest support, and championing community impact through partnerships and approved initiatives.

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Discover Financial
Discover Financial
2 days ago

Market Manager - Ronkonkoma

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Last checked: 6 hours agoStatus: Live

Job Summary

Lead a market spanning 1–3 branches, coaching a Branch Ambassador team to deliver “Every Customer, Every Time” experiences. You’ll handle complex customer escalations, drive behavioral coaching and continuous improvement, and maintain brand standards across every point of contact. This role also focuses on de-escalation and problem-solving, guiding digital-first guest support, and championing community impact through partnerships and approved initiatives.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Coach Branch Ambassadors to deliver high-quality, human-centered guest experiences and manage complex escalations
  • •Lead through behavioral coaching, using real-time observation and feedback to improve team performance
  • •Maintain a pristine branch environment and align operations with Capital One’s values across points of contact
  • •Manage market operations and resources, driving continuous improvement based on customer feedback
  • •Support digital innovation by helping guests navigate mobile and online banking experiences and leveraging emerging technology

Pay and Benefits

Salary: USD 112,100 - 126,000 annually
Perks:Health InsuranceDentalVision401kPaid LeavePaid ParentalEducation AssistanceLife InsuranceDisability InsuranceFlexible SpendingChildcareElder Care

Key Requirements

  • •High school diploma, GED, or equivalent certification
  • •At least 2 years of retail, sales, or banking experience
  • •At least 1 year of people management or 1 year of supervisory experience
  • •4+ years of customer, retail, or financial services experience
  • •2+ years of people management experience
Experience:2+ yearsRetailSalesBankingFinancial servicesCustomer service
Education:High School
Skills:LeadershipBehavioral coachingCustomer serviceProblem-solvingCommunity engagement
Tech Stack:Mobile bankingOnline bankingAIGEMS

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn