Salesforce

1 month ago

Vice President, Global Account Activation & Remediation

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Executive leader responsible for global governance, strategy, and execution of account activation and remediation across a multi-billion dollar Life Sciences portfolio, driving risk prevention, resource optimization, and executive-level oversight of distressed enterprise accounts.

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Sr. Director level

Key Responsibilities

•Define, architect, and continuously evolve the Global Governance Framework for Account Activation and Remediation—establishing risk modeling, entry/exit criteria, and escalation thresholds.
•Direct the strategic deployment and monetization strategy of Customer Success Acceleration Teams, Product Sponsors, and specialized Success Architects across the global portfolio.
•Hold ultimate operational authority over the FDE Strike Team PODs; establish the global standards for high-risk interventions, engineering-led rescues, and milestone attainment.
•Drive systemic root-cause analysis from portfolio failures to influence and transform upstream Product Roadmaps, Sales guardrails, and SI certification programs.
•Serve as the final executive escalation point for all active rescue engagements globally, making macro-level resourcing and financial prioritization trade-offs.

Key Requirements

•Bachelor’s degree required; MBA or advanced technical degree preferred.

Experience:Enterprise SaaSLife SciencesCustomer success

Education:Bachelor's

Skills:CommunicationLeadershipStrategic planningStakeholder management

Languages:English

Tech Stack:AgentforceGenAIEinsteinCRM AnalyticsPredictive modeling

Company Brief

Salesforce

Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Salesforce

1 month ago

Vice President, Global Account Activation & Remediation

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Sr. Director level

Key Responsibilities

•Define, architect, and continuously evolve the Global Governance Framework for Account Activation and Remediation—establishing risk modeling, entry/exit criteria, and escalation thresholds.
•Direct the strategic deployment and monetization strategy of Customer Success Acceleration Teams, Product Sponsors, and specialized Success Architects across the global portfolio.
•Hold ultimate operational authority over the FDE Strike Team PODs; establish the global standards for high-risk interventions, engineering-led rescues, and milestone attainment.
•Drive systemic root-cause analysis from portfolio failures to influence and transform upstream Product Roadmaps, Sales guardrails, and SI certification programs.
•Serve as the final executive escalation point for all active rescue engagements globally, making macro-level resourcing and financial prioritization trade-offs.

Key Requirements

•Bachelor’s degree required; MBA or advanced technical degree preferred.

Experience:Enterprise SaaSLife SciencesCustomer success

Education:Bachelor's

Skills:CommunicationLeadershipStrategic planningStakeholder management

Languages:English

Tech Stack:AgentforceGenAIEinsteinCRM AnalyticsPredictive modeling

Company Brief

Salesforce

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor