Account Manager

Smokeball
Chicago
Workplace: HybridFull timeUSD 74,000 - 78,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Relationship building","Trust-building","Negotiation","Communication","Time management"]

Build and nurture trusted relationships with Smokeball clients in the 3–9 user segment, helping firms maximize their use of the product. Monitor client health, identify upsell and expansion opportunities, and ensure customers achieve desired outcomes. Negotiate renewals with a focus on long-term contracts, respond to inquiries, manage risks in your book of business, and collaborate with key users to drive adoption. Hybrid role based in Chicago.

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Smokeball
Smokeball
5 days ago

Account Manager

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Last checked: 2 hours agoStatus: Live

Job Summary

Build and nurture trusted relationships with Smokeball clients in the 3–9 user segment, helping firms maximize their use of the product. Monitor client health, identify upsell and expansion opportunities, and ensure customers achieve desired outcomes. Negotiate renewals with a focus on long-term contracts, respond to inquiries, manage risks in your book of business, and collaborate with key users to drive adoption. Hybrid role based in Chicago.
Location: Chicago
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Monitor client health and find ways to increase usage and value of Smokeball for the client’s firm.
  • •Put client needs first and identify upsell and expansion opportunities.
  • •Act as a trusted advisor to help clients achieve desired outcomes from product and service.
  • •Respond to client inquiries, direct them to resources, and manage/mitigate risks in your book of business.
  • •Negotiate renewals with a focus on renewing long-term contract options; strategize with key users on how to utilize Smokeball to meet goals.
Travel: Low travel

Pay and Benefits

Salary: USD 74,000 - 78,000 annually
Perks:Health InsuranceDentalVision401kWellness StipendParental Leave

Key Requirements

  • •Up to 3 years of experience in Customer Success, Account Management, or Sales roles in a SaaS/LegalTech organization, or business development within a law firm.
  • •Ability to build strong client relationships and earn trust.
  • •Strong negotiation skills to handle challenging conversations.
  • •Excellent written and verbal communication skills with internal and external stakeholders.
  • •Experience with law firms and the legal world (preferred), and familiarity with Salesforce and ChurnZero (preferred).
Experience:SaaSLegalTechLaw firms
Skills:Relationship buildingTrust-buildingNegotiationCommunicationTime management
Languages:English
Tech Stack:SalesforceChurnZero

Company Brief

Smokeball
Provides cloud-based practice management and productivity software for small law firms, offering case management, document automation, time recording, billing, and workflow tools to improve efficiency and compliance.
Industry: LegalTech
Company Size: Medium (51 to 250 employees)
Growth: Established Company
WebsiteLinkedIn