Relationship Specialist (Bilingual English/Spanish)

Openlane
United States
Workplace: OnsiteFull timeFunction: Data Analytics & Business IntelligenceExperience: 3-5 yearsSkills: ["Customer service","Critical thinking","Independent work","Accountability","Multitasking"]

Own relationships with current and prospective independent auto dealers by supporting floorplanning financing while balancing risk. Use CRM tools and work queues to understand customer needs, manage and grow your portfolio, and drive new business opportunities and promotional efforts. Make sound decisions with limited oversight, travel within your assigned territory, and resolve dealer issues to strengthen long-term partnerships and revenue.

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Openlane
Openlane
1 day ago

Relationship Specialist (Bilingual English/Spanish)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Own relationships with current and prospective independent auto dealers by supporting floorplanning financing while balancing risk. Use CRM tools and work queues to understand customer needs, manage and grow your portfolio, and drive new business opportunities and promotional efforts. Make sound decisions with limited oversight, travel within your assigned territory, and resolve dealer issues to strengthen long-term partnerships and revenue.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Data Analytics & Business Intelligence
Seniority: Mid level

Key Responsibilities

  • •Assess business and risk situations and make decisions with little oversight while supporting dealer financing needs.
  • •Develop understanding of customer needs using CRM tools and work queues.
  • •Manage, service, and balance risk on customer accounts and maintain existing accounts.
  • •Grow the portfolio organically and support promotional efforts for product campaigns and cross-platform partnerships.
  • •Resolve core dealer issues and drive new growth opportunities to increase AFC revenue.
Travel: Extensive travel

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveLife InsuranceLong-term DisabilityEmployee Assistance

Key Requirements

  • •Minimum 3–5 years of experience in customer-facing, sales, or sales support roles.
  • •Bilingual in English and Spanish.
  • •Valid driver’s license and reliable transportation.
  • •Ability and desire to travel frequently (50–75%) within the assigned market/territory.
  • •Proficiency using technology for the role (including mobile applications and software) and ability to manage multiple tasks with strong productivity.
Experience:3-5 yearsAuto industryFinancial services
Skills:Customer serviceCritical thinkingIndependent workAccountabilityMultitasking
Licenses:Driver's license
Languages:EnglishSpanish
Tech Stack:CRMGoogle WorkspaceSalesforceTableauMobile applications

Company Brief

Openlane
Operates an online wholesale vehicle auction and digital remarketing platform serving dealerships, fleet owners, and financial institutions to buy and sell used vehicles via live and online auction services.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1999
WebsiteLinkedIn