Representative, Customer Experience (f/m/d) - B2B (Hamburg, DE)

Serve as the first point of contact for B2B customer communications, handling inquiries via phone and email and providing proactive customer service within promised response times. Resolve cases professionally following established policies, support timely information sharing with Distribution Center teams, and contribute to process optimization through feedback and continuous improvement initiatives. Work with a customer-first mindset across stakeholders to ensure consistently high customer satisfaction.