Customer Support Technician III-EPI

Provide on-site technical support for semiconductor/display equipment by planning preventive and remedial maintenance schedules, verifying equipment quality, and performing routine maintenance and wet cleans. Troubleshoot and assist with process variation issues, conduct tiered start-ups, and support warranty and service contract activities. Own customer satisfaction within assigned accounts, coordinate support plans with customer management, and track productivity and uptime improvements using SPC and quality improvement methods.