Service Consultant

CarMax
San Antonio
Workplace: OnsiteFull timeUSD 11.77 - 18.02 hourlyFunction: Customer Support (Service Desk)Skills: ["Customer service","Communication","Empathy","Active listening","Responsibility","Collaboration","Adaptability"]

Serve as the trusted link between customers and technicians by welcoming clients, documenting concerns, and creating repair orders. Provide clear, timely updates on vehicle status, consult on recommended repairs, and ensure invoices are accurate. Manage service payments and cash transactions responsibly while coordinating workflow in a fast-paced environment. Maintain a clean, orderly workspace and follow CarMax Environmental, Health and Safety requirements.

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CarMax
CarMax
2 months ago

Service Consultant

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Serve as the trusted link between customers and technicians by welcoming clients, documenting concerns, and creating repair orders. Provide clear, timely updates on vehicle status, consult on recommended repairs, and ensure invoices are accurate. Manage service payments and cash transactions responsibly while coordinating workflow in a fast-paced environment. Maintain a clean, orderly workspace and follow CarMax Environmental, Health and Safety requirements.
Location: San Antonio
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Welcome and engage customers professionally and empathetically throughout the service experience.
  • •Accurately document customer concerns, create detailed repair orders, and provide timely vehicle status updates.
  • •Consult with customers on recommended repairs and explain service details clearly.
  • •Review completed work for accuracy and prepare invoices for billing.
  • •Process service payments and coordinate workflow to maintain productivity while following EH&S requirements.

Pay and Benefits

Salary: USD 11.77 - 18.02 hourly
Perks:Paid LeaveHoliday Pay

Key Requirements

  • •Deliver outstanding customer service through strong interpersonal and communication skills.
  • •Use telephone etiquette and active listening to understand customer needs.
  • •Accurately interpret and record data with intermediate computer skills.
  • •Collaborate effectively across departments in a fast-paced environment.
  • •Work varied shifts, including nights, weekends, and holidays, while standing or walking for extended periods indoors and outdoors.
Skills:Customer serviceCommunicationEmpathyActive listeningResponsibilityCollaborationAdaptability
Tech Stack:Intermediate computer skills

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn