Bitpanda

4 weeks ago

Specialist, Payment & Risk Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Join Bitpanda as a Payments & Risk Operations Specialist to monitor pre-execution activity, prevent financial crime and system abuse, and inform risk decisions using data-driven insights. You’ll analyze fiat/crypto transactions, review blockchain data, support customers via email/chat, and collaborate across teams to drive operational improvements in a hybrid work setting.

Location: Vienna

Workplace: Hybrid

Employment Type: Full time

Job Function: Legal, Risk & Compliance

Key Responsibilities

•Assess suspicious activity in fiat and crypto transactions and determine appropriate mitigation strategies.
•Analyze blockchain data to inform risk decisions with actionable insights.
•Provide direct customer support via email and live chat with clear, professional communication.
•Collaborate with internal teams on escalated cases, ensuring SLA adherence and contributing to operational improvements.
•Support senior team members by compiling insights on emerging fraud trends and assisting with reporting.

Pay and Benefits

Equity and Bonus:Equity

Perks:Hybrid WorkEquityHealth InsuranceLearning Budget

Key Requirements

•Strong commitment to fraud prevention with proactive, impact-driven intervention methods.
•Experience with fraud prevention in crypto/fintech is preferred; blockchain investigation and SQL skills are a plus.
•Ability to analyze data and apply evidence-based, practical problem-solving to inform risk decisions.
•Excellent communication and judgment; ability to collaborate with internal teams on escalated cases and reporting.
•Keen to adapt to shifting priorities and maintain a learning mindset to close knowledge gaps.

Experience:FintechCryptoBlockchainFraud

Skills:CommunicationProblem-solvingAdaptabilityData-drivenTeamwork

Languages:English

Tech Stack:SQLBlockchain data analysis

Company Brief

Bitpanda

Bitpanda is a Vienna-based fintech platform that enables users to buy, sell and invest in cryptocurrencies, stocks, ETFs and other digital assets via a retail-friendly app and brokerage services.

Industry: Trading Platforms

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: Vienna, Austria

Founded: 2014

Website LinkedIn

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Bitpanda

4 weeks ago

Specialist, Payment & Risk Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Vienna

Workplace: Hybrid

Employment Type: Full time

Job Function: Legal, Risk & Compliance

Key Responsibilities

•Assess suspicious activity in fiat and crypto transactions and determine appropriate mitigation strategies.
•Analyze blockchain data to inform risk decisions with actionable insights.
•Provide direct customer support via email and live chat with clear, professional communication.
•Collaborate with internal teams on escalated cases, ensuring SLA adherence and contributing to operational improvements.
•Support senior team members by compiling insights on emerging fraud trends and assisting with reporting.

Pay and Benefits

Equity and Bonus:Equity

Perks:Hybrid WorkEquityHealth InsuranceLearning Budget

Key Requirements

•Strong commitment to fraud prevention with proactive, impact-driven intervention methods.
•Experience with fraud prevention in crypto/fintech is preferred; blockchain investigation and SQL skills are a plus.
•Ability to analyze data and apply evidence-based, practical problem-solving to inform risk decisions.
•Excellent communication and judgment; ability to collaborate with internal teams on escalated cases and reporting.
•Keen to adapt to shifting priorities and maintain a learning mindset to close knowledge gaps.

Experience:FintechCryptoBlockchainFraud

Skills:CommunicationProblem-solvingAdaptabilityData-drivenTeamwork

Languages:English

Tech Stack:SQLBlockchain data analysis

Company Brief

Bitpanda

Bitpanda is a Vienna-based fintech platform that enables users to buy, sell and invest in cryptocurrencies, stocks, ETFs and other digital assets via a retail-friendly app and brokerage services.

Industry: Trading Platforms

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: Vienna, Austria

Founded: 2014

Website LinkedIn