ERP Support Specialist NAV

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Last checked: 4 hours agoStatus: Live

Job Summary

Provide first- and second-level support for ERP and business applications, with primary focus on Dynamics Navision, JDE E1 9.2, and Sage 500. Contribute to reliable, customer-oriented service as part of the EMEA ERP Operations Team by improving support processes, supporting ERP-related projects and service changes, and monitoring service quality and KPIs. Coordinate with regional ERP teams and global IT groups to drive standardization, best practices, and secure, compliant service delivery.

Location: Bristol, Spain

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide first- and second-level support for ERP and business applications, primarily Dynamics Navision, JDE E1 9.2, and Sage 500.
•Deliver improvements to support processes and ERP-related asset management while driving customer satisfaction.
•Implement Group IT shared service standards and support processes across the assigned site(s).
•Support ERP-related site activities and manage support-process changes for IT shared services.
•Monitor and report ERP service quality and KPIs, ensure compliance with hardware/software standards, and handle critical ERP issues at the sites.

Key Requirements

•Bachelor’s degree in a technology-related field or equivalent experience/studies.
•5+ years’ experience in IT, preferably in a manufacturing environment, including at least 2 years in a Support Specialist role.
•Solid hands-on experience supporting ERP and business applications, focused on Dynamics Navision, JDE E1 9.2, and Sage 500.
•Proven experience with process standardization, service measurement, and customer satisfaction monitoring.
•Knowledge/experience in ERP certification and business processes in the manufacturing industry is considered a plus.

Experience:5+ yearsManufacturing

Education:Bachelor's

Skills:Customer-focused communicationProcess standardizationService measurementStakeholder managementProblem ownership

Tech Stack:Dynamics NavisionJDE E1 9.2Sage 500Microsoft AzureOffice 365OCINetworking infrastructureDisaster recovery

Company Brief

Amcor

Industry: Printing & Packaging

Website

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Amcor

1 week ago

ERP Support Specialist NAV

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Bristol, Spain

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide first- and second-level support for ERP and business applications, primarily Dynamics Navision, JDE E1 9.2, and Sage 500.
•Deliver improvements to support processes and ERP-related asset management while driving customer satisfaction.
•Implement Group IT shared service standards and support processes across the assigned site(s).
•Support ERP-related site activities and manage support-process changes for IT shared services.
•Monitor and report ERP service quality and KPIs, ensure compliance with hardware/software standards, and handle critical ERP issues at the sites.

Key Requirements

•Bachelor’s degree in a technology-related field or equivalent experience/studies.
•5+ years’ experience in IT, preferably in a manufacturing environment, including at least 2 years in a Support Specialist role.
•Solid hands-on experience supporting ERP and business applications, focused on Dynamics Navision, JDE E1 9.2, and Sage 500.
•Proven experience with process standardization, service measurement, and customer satisfaction monitoring.
•Knowledge/experience in ERP certification and business processes in the manufacturing industry is considered a plus.

Experience:5+ yearsManufacturing

Education:Bachelor's

Skills:Customer-focused communicationProcess standardizationService measurementStakeholder managementProblem ownership

Tech Stack:Dynamics NavisionJDE E1 9.2Sage 500Microsoft AzureOffice 365OCINetworking infrastructureDisaster recovery

Company Brief

Amcor

Industry: Printing & Packaging

Website