Customer Specialist - Full Time

CarMax
Louisiana
Workplace: OnsiteFull timeUSD 15.5 - 23.3 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Relationship building","Integrity","Teamwork","Attention to detail"]

Deliver an iconic, customer-first experience for the full used-car buying and selling journey. Guide customers through sales, appraisals, test drives, and financing applications; assess vehicle condition and complete cosmetic inspections. Manage inventory check-in and daily scanning, handle administrative paperwork and payments, and coordinate service appointments while reviewing repair order invoices for accuracy. Follow CarMax EH&S requirements and maintain a clean, orderly work area.

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FursaFursa
CarMax
CarMax
2 months ago

Customer Specialist - Full Time

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Deliver an iconic, customer-first experience for the full used-car buying and selling journey. Guide customers through sales, appraisals, test drives, and financing applications; assess vehicle condition and complete cosmetic inspections. Manage inventory check-in and daily scanning, handle administrative paperwork and payments, and coordinate service appointments while reviewing repair order invoices for accuracy. Follow CarMax EH&S requirements and maintain a clean, orderly work area.
Location: Louisiana
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Guide customers through sales, appraisals, test drives, and financing applications to deliver exceptional service.
  • •Conduct accurate vehicle condition and cosmetic assessments and communicate findings to Buyers.
  • •Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
  • •Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
  • •Coordinate service appointments and review repair order invoices for accurate billing while collaborating across teams.

Pay and Benefits

Salary: USD 15.5 - 23.3 hourly
Perks:Paid LeavePaid Sick

Key Requirements

  • •Strong communication skills with confidence representing CarMax and its products.
  • •Ability to build relationships and create win-win solutions for customers.
  • •Integrity, respect, and teamwork in a fast-paced environment.
  • •Balance customer needs with business goals while following processes accurately.
  • •High School Diploma (or equivalent) and a valid driver’s license.
Education:High School
Skills:CommunicationRelationship buildingIntegrityTeamworkAttention to detail
Licenses:Driver’s license
Tech Stack:Microsoft OfficeWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn