CSR/Teller - Schoolcraft Inkster/Livonia MI - Full Time

Fifth Third Bancorp
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Confidentiality","Professionalism","Problem resolution","Sound judgment"]

Provide excellent customer service in all interactions, including listening to customers, handling questions and follow-ups, maintaining confidentiality, and supporting a positive customer experience. Perform daily office responsibilities and manage cash-handling activities while staying aligned with bank policies and procedures. Resolve consumer and business customer issues, exercise sound judgment, and refer customers to appropriate bankers and business partners using tracking tools when needed.

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Fifth Third Bancorp
Fifth Third Bancorp
3 days ago

CSR/Teller - Schoolcraft Inkster/Livonia MI - Full Time

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Provide excellent customer service in all interactions, including listening to customers, handling questions and follow-ups, maintaining confidentiality, and supporting a positive customer experience. Perform daily office responsibilities and manage cash-handling activities while staying aligned with bank policies and procedures. Resolve consumer and business customer issues, exercise sound judgment, and refer customers to appropriate bankers and business partners using tracking tools when needed.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide customer service by listening to customers’ needs, asking questions, and guiding them to where their financial needs can be met.
  • •Follow up on customer questions to find solutions and maintain clear, responsive communication.
  • •Perform daily office responsibilities with the platform team to maintain efficient office operations.
  • •Maintain a balancing record in line with policy, finding and correcting outages and enlisting help as needed.
  • •Handle consumer and business customer problems professionally, directing more complex issues to leadership as necessary and making appropriate referrals.

Key Requirements

  • •High school diploma/GED.
  • •Extensive cash handling experience is required for the role.
  • •Ability to interact comfortably and confidently with the public and adhere to dress code guidelines.
  • •Knowledge of retail policies and procedures to perform essential duties.
  • •Flexibility in scheduling and the ability to take initiative with sound judgment in decision-making and problem resolution.
Education:High School
Skills:Customer serviceConfidentialityProfessionalismProblem resolutionSound judgment

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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