Product Manager - Employee Support & Knowledge

Netflix
Panama
Workplace: RemoteFull timeUSD 310,000 - 545,000 annuallyFunction: Product ManagementExperience: 5+ yearsSkills: ["Analytical","Problem-solving","Communication"]

Own and manage a portfolio of enterprise applications focused on collaboration and employee support. Lead product strategy, roadmaps, and execution from discovery through launch and adoption for internal support and knowledge experiences. Use customer insights, data, and metrics to prioritize investments, measure outcomes, and improve self-service and agent productivity. Partner with engineering, design, support operations, data, and stakeholders, including teams building integrations across platforms like Slack, Zendesk, and Jira.

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FursaFursa
Netflix
Netflix
3 days ago

Product Manager - Employee Support & Knowledge

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 2 days ago

Job Summary

Own and manage a portfolio of enterprise applications focused on collaboration and employee support. Lead product strategy, roadmaps, and execution from discovery through launch and adoption for internal support and knowledge experiences. Use customer insights, data, and metrics to prioritize investments, measure outcomes, and improve self-service and agent productivity. Partner with engineering, design, support operations, data, and stakeholders, including teams building integrations across platforms like Slack, Zendesk, and Jira.
Location: Panama
Workplace: Remote
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Create product roadmaps and prioritize and deliver new products and enhancements with engineering, design, support operations, data, and business stakeholders.
  • •Manage products through the full lifecycle from discovery through iterative delivery, launch, adoption, continuous improvement, migration, and deprecation.
  • •Use customer insights and data to prioritize opportunities and measure outcomes for employee and business impact.
  • •Build alignment across teams with different needs, communicate tradeoffs clearly, and lead product discussions with engineering, operational partners, and senior leaders.
  • •Own product strategy and roadmap for internal tools and integrations, including the Netflix Knowledge Platform.

Pay and Benefits

Salary: USD 310,000 - 545,000 annually
Equity and Bonus:Equity
Perks:Health Insurance401kEquityDisability InsuranceHsaPaid LeaveLife Insurance

Key Requirements

  • •5+ years of product management experience leading enterprise or consumer products.
  • •Experience managing products end-to-end from discovery and requirements through development, testing, launch, adoption, and continuous improvement.
  • •Ability to understand complex systems and workflows and create simple, intuitive experiences across multiple products and teams.
  • •Experience using customer insights, data, and metrics to identify opportunities, prioritize investments, and measure product outcomes.
  • •Ability to balance near-term delivery with a longer-term product vision and make thoughtful tradeoffs across competing priorities.
Experience:5+ yearsEnterprise SaaSProduct management
Skills:AnalyticalProblem-solvingCommunication
Tech Stack:SlackZendeskJiraAIDataWorkflow automation

Company Brief

Netflix
Global subscription streaming service that produces and distributes movies, TV series, and games across multiple devices, operating worldwide with extensive original content and localized offerings.
Industry: Streaming Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Los Gatos, United States
Founded: 1997
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