Copy of Global Operations Specialist II

ClearStar
United States
Workplace: RemoteFull timeFunction: Legal, Risk & ComplianceExperience: 2-4 yearsSkills: ["Analytical skills","Professional judgment","Root cause analysis","Attention to quality","Handling escalations"]

Serve as an advanced operations resource for managing escalated, high-risk, and complex background screening verification cases. You’ll act as a point of contact for sensitive client and internal communications, apply FCRA knowledge and quality controls, and conduct targeted quality reviews and remediation planning. Identify recurring issues through root cause analysis, support compliance and operations leadership escalations, and help strengthen standard operating procedures and workflow improvements across distributed teams.

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FursaFursa
ClearStar
ClearStar
2 days ago

Copy of Global Operations Specialist II

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Serve as an advanced operations resource for managing escalated, high-risk, and complex background screening verification cases. You’ll act as a point of contact for sensitive client and internal communications, apply FCRA knowledge and quality controls, and conduct targeted quality reviews and remediation planning. Identify recurring issues through root cause analysis, support compliance and operations leadership escalations, and help strengthen standard operating procedures and workflow improvements across distributed teams.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Legal, Risk & Compliance
Seniority: Mid level

Key Responsibilities

  • •Manage escalated orders, high-risk verifications, and complex exception cases.
  • •Serve as a point of contact for sensitive client and internal communications while balancing SLA performance with quality and compliance.
  • •Apply advanced knowledge of verification processes, FCRA requirements, and quality controls.
  • •Conduct targeted quality reviews and support remediation planning.
  • •Identify recurring issues, perform root cause analysis, and escalate findings to Compliance and Operations leadership.

Pay and Benefits

Perks:Health InsuranceLife InsuranceDentalVision401kEmployee AssistancePaid LeavePaid HolidaysHome Office

Key Requirements

  • •2–4+ years of experience in background screening or compliance-driven operations; Bachelor’s degree preferred or equivalent education/experience.
  • •Strong analytical skills and professional judgment for complex/escalated cases.
  • •Working knowledge of FCRA, verification processes, quality controls, and regulated workflows.
  • •Experience handling escalations and sensitive client communications.
  • •Ability to identify trends, manage ambiguity, perform root cause analysis, and escalate risk appropriately.
Experience:2-4 yearsBackground screeningCompliance-driven operationsRegulated workflows
Skills:Analytical skillsProfessional judgmentRoot cause analysisAttention to qualityHandling escalations
Certifications:PBSA Certification

Company Brief

ClearStar
Provides background screening, drug testing, and HR compliance solutions via technology-enabled services to help employers verify candidate credentials, manage risk, and streamline hiring and onboarding processes.
Industry: HR Tech
Growth: Established Company
Headquarters: Jacksonville, United States
Website