Service Consultant

CarMax
United States
Workplace: OnsiteFull timeUSD 12.13 - 18.57 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Interpersonal skills","Active listening","Customer service","Collaboration"]

Serve as the customer’s trusted connection to CarMax’s skilled technicians. Welcome customers, document concerns, and create detailed repair orders with accurate, timely updates. Recommend and explain service details clearly, review completed work, and prepare invoices. Handle service payments and cash transactions responsibly while coordinating workflow in a fast-paced environment and following EH&S requirements.

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CarMax
CarMax
5 hours ago

Service Consultant

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Serve as the customer’s trusted connection to CarMax’s skilled technicians. Welcome customers, document concerns, and create detailed repair orders with accurate, timely updates. Recommend and explain service details clearly, review completed work, and prepare invoices. Handle service payments and cash transactions responsibly while coordinating workflow in a fast-paced environment and following EH&S requirements.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Welcome and engage customers professionally and empathetically to ensure a positive service experience.
  • •Accurately document customer concerns, create repair orders, and provide timely vehicle status updates.
  • •Consult with customers on recommended repairs and explain service details clearly.
  • •Review completed work for accuracy and prepare invoices for billing, including processing service payments and cash transactions.
  • •Coordinate workflow efficiently while following CarMax Environmental, Health and Safety (EH&S) requirements and maintaining a clean work area.

Pay and Benefits

Salary: USD 12.13 - 18.57 hourly
Perks:Paid Leave

Key Requirements

  • •Strong interpersonal and communication skills with proven ability to deliver outstanding customer service.
  • •Proficiency in telephone etiquette and active listening techniques.
  • •Ability to interpret and record data accurately with intermediate computer skills.
  • •Comfort working collaboratively across departments in a fast-paced environment.
  • •Flexibility to work varied shifts, including nights, weekends, and holidays.
Skills:CommunicationInterpersonal skillsActive listeningCustomer serviceCollaboration

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn