Assistente de Monitoramento

Motorola Solutions
São Paulo
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskExperience: 2+ yearsSkills: ["Communication","Time management","Analytical problem-solving","Attention to detail","Autonomy"]

Provide Level 1 technical support and coordinate incident handling within the Managed Services Network Operations Center (MS-NOC), monitoring infrastructure alerts to meet SLAs. Log incidents, escalate complex cases to specialized teams, document support steps, and report critical incident status. Serve as the first contact for network-related partner and customer inquiries, managing calls and emails while maintaining timely updates across network maintenance and availability.

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Motorola Solutions
Motorola Solutions
1 month ago

Assistente de Monitoramento

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 29 days agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Provide Level 1 technical support and coordinate incident handling within the Managed Services Network Operations Center (MS-NOC), monitoring infrastructure alerts to meet SLAs. Log incidents, escalate complex cases to specialized teams, document support steps, and report critical incident status. Serve as the first contact for network-related partner and customer inquiries, managing calls and emails while maintaining timely updates across network maintenance and availability.
Location: São Paulo
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Entry level

Key Responsibilities

  • •Monitor infrastructure and resolve alerts to meet SLAs.
  • •Record incidents and escalate complex cases to specialized teams, tracking through resolution.
  • •Document support steps and prepare reports for critical incidents.
  • •Monitor service unavailability until full normalization of services.
  • •Act as the first point of contact for network-related partner and customer issues; manage calls and emails and meet response-time KPIs.

Key Requirements

  • •Minimum 2 years of customer support experience, preferably in NOC, help desk, or service desk environments.
  • •Intermediate English proficiency.
  • •Excellent communication skills and strong time management.
  • •Analytical problem-solving ability and attention to detail.
  • •Ability to work with minimal supervision and manage multiple tasks under strict deadlines.
Experience:2+ yearsNOCHelp deskService desk
Skills:CommunicationTime managementAnalytical problem-solvingAttention to detailAutonomy
Languages:English

Company Brief

Motorola Solutions
Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.
Industry: Surveillance & Security Hardware
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 1928
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn