Account Specialist

Salesforce
Dublin
Workplace: OnsiteFull timeFunction: SalesSkills: ["Communication","Empathy","Multitasking","Time-management","Accountability"]

Drive online sales and help small business customers successfully adopt Salesforce by acting as a trusted advisor. Engage with current customers across multiple channels, qualify product fit, understand their outcomes, and present tailored demos. Prepare contract proposals, handle licensing and billing questions, and negotiate contract terms or modifications. Serve as the first line for technical issues and route to Support when needed, partnering to ensure customer success pre and post-sale.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Salesforce
Salesforce
6 hours ago

Account Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Drive online sales and help small business customers successfully adopt Salesforce by acting as a trusted advisor. Engage with current customers across multiple channels, qualify product fit, understand their outcomes, and present tailored demos. Prepare contract proposals, handle licensing and billing questions, and negotiate contract terms or modifications. Serve as the first line for technical issues and route to Support when needed, partnering to ensure customer success pre and post-sale.
Location: Dublin
Workplace: Onsite
Employment Type: Full time
Job Function: Sales

Key Responsibilities

  • •Engage with current customers via multiple channels to qualify product fit.
  • •Understand customer business needs and outcomes, and provide best practices as a trusted advisor.
  • •Deliver tailored product demos and clearly present the business value of Salesforce products.
  • •Handle customer issues related to technical inquiries, billing, and licensing, and route to Support when appropriate.
  • •Negotiate contract terms and assist with online purchases, contract restructures, and contract modifications.

Key Requirements

  • •Be able to self-learn, retain product knowledge, and quickly “dive right in.”
  • •Demonstrate determination to meet and exceed sales and customer satisfaction goals month over month.
  • •Have basic troubleshooting skills with empathy and persistence to resolve customer needs.
  • •Communicate and empathize with customers at all levels, including executives and developers.
  • •Demonstrate strong written and verbal skills; English required.
Experience:SaaS
Skills:CommunicationEmpathyMultitaskingTime-managementAccountability
Languages:English

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor