Entry-Level Call Center Care Specialist Tier 1 ( Day or Night) REMOTE

Qureos
United States
Workplace: RemoteFull timeUSD 30 - 75 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Organization","Multitasking","Attention to detail","Teamwork"]

Serve as the first point of contact for patients by managing high-volume inbound and outbound calls to schedule, reschedule, and cancel appointments. Update patient demographics, insurance, and medical information in electronic record systems while providing appointment preparation details and clinic location information. Coordinate with clinical staff and departments, handle scheduling conflicts with empathy, and maintain strict patient confidentiality while using multiple IT systems.

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FursaFursa
Qureos
Qureos
2 days ago

Entry-Level Call Center Care Specialist Tier 1 ( Day or Night) REMOTE

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Serve as the first point of contact for patients by managing high-volume inbound and outbound calls to schedule, reschedule, and cancel appointments. Update patient demographics, insurance, and medical information in electronic record systems while providing appointment preparation details and clinic location information. Coordinate with clinical staff and departments, handle scheduling conflicts with empathy, and maintain strict patient confidentiality while using multiple IT systems.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Manage high-volume inbound and outbound calls to schedule, reschedule, and cancel patient appointments.
  • •Accurately capture and update patient demographics, insurance, and medical information in electronic record systems.
  • •Provide patients with appointment information including preparation instructions, clinic locations, and required documentation.
  • •Coordinate with clinical staff and departments to ensure efficient, coordinated patient care.
  • •Maintain patient confidentiality and adhere to data protection regulations while using multiple IT systems.

Pay and Benefits

Salary: USD 30 - 75 hourly
Perks:Health InsuranceDentalVisionPaid LeaveRetirement SavingsWellness Stipend

Key Requirements

  • •Previous customer service, call center, or administrative experience, preferably in healthcare.
  • •Exceptional verbal and written communication with a professional, compassionate phone manner.
  • •Strong organizational and multitasking skills with attention to detail and accuracy.
  • •Proficiency with computer systems and ability to learn new software and scheduling platforms quickly.
  • •High school diploma (or equivalent) required.
Experience:Healthcare
Education:High School
Skills:CommunicationOrganizationMultitaskingAttention to detailTeamwork
Tech Stack:Electronic record systemsScheduling platformsComputer systems

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn