Global Payments

10 hours ago

Customer Service Representative I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Respond to customer inquiries via telephone, email, SMS, and chat to resolve payment and account-related issues according to service standards. Handle routine tier 1 requests such as card activations and name/address updates, using client GUI screens, decision trees, and documentation. Maintain current product and client knowledge, enter data into client systems, and escalate unresolved cases to more experienced representatives or technical/service teams.

Location: Mexico

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Respond to customer inquiries by telephone, email, SMS, and chat to provide problem resolution aligned to service standards.
•Resolve basic/tier 1 payment and account requests for 1–2 assigned clients, including card activations and name/address updates.
•Enter required customer data into client provided systems and databases and use client documentation and decision trees.
•Build base knowledge of products, policies, procedures, and compliance requirements for assigned clients through manuals and training.
•Escalate or refer unresolved grievances and requests to more experienced Customer Service Representatives or designated departments for further investigation and resolution.

Key Requirements

•High School Diploma or Equivalent
•Typically no relevant experience required
•Ability to navigate a computerized data entry system or other relevant applications
•Acquires and applies job skills while learning company policies and procedures
•Works on routine to semi-routine assignments under close supervision

Education:High School

Skills:Customer serviceAttention to detailCommunicationFollowing proceduresProblem solving

Tech Stack:TelephoneEmailSMSChatComputerized data entry systemGUI screens

Company Brief

Global Payments

Global Payments provides payment technology and software solutions for merchants, issuers, and partners worldwide, enabling electronic payments, omni-channel commerce, and value-added services across industries.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Atlanta, United States

Founded: 2001

Website LinkedIn

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Global Payments

10 hours ago

Customer Service Representative I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Mexico

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Respond to customer inquiries by telephone, email, SMS, and chat to provide problem resolution aligned to service standards.
•Resolve basic/tier 1 payment and account requests for 1–2 assigned clients, including card activations and name/address updates.
•Enter required customer data into client provided systems and databases and use client documentation and decision trees.
•Build base knowledge of products, policies, procedures, and compliance requirements for assigned clients through manuals and training.
•Escalate or refer unresolved grievances and requests to more experienced Customer Service Representatives or designated departments for further investigation and resolution.

Key Requirements

•High School Diploma or Equivalent
•Typically no relevant experience required
•Ability to navigate a computerized data entry system or other relevant applications
•Acquires and applies job skills while learning company policies and procedures
•Works on routine to semi-routine assignments under close supervision

Education:High School

Skills:Customer serviceAttention to detailCommunicationFollowing proceduresProblem solving

Tech Stack:TelephoneEmailSMSChatComputerized data entry systemGUI screens

Company Brief

Global Payments

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Atlanta, United States

Founded: 2001

Website LinkedIn