Customer Service Representative I

Global Payments
Mexico
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Attention to detail","Communication","Following procedures","Problem solving"]

Respond to customer inquiries via telephone, email, SMS, and chat to resolve payment and account-related issues according to service standards. Handle routine tier 1 requests such as card activations and name/address updates, using client GUI screens, decision trees, and documentation. Maintain current product and client knowledge, enter data into client systems, and escalate unresolved cases to more experienced representatives or technical/service teams.

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FursaFursa
Global Payments
Global Payments
1 month ago

Customer Service Representative I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 38 days agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Respond to customer inquiries via telephone, email, SMS, and chat to resolve payment and account-related issues according to service standards. Handle routine tier 1 requests such as card activations and name/address updates, using client GUI screens, decision trees, and documentation. Maintain current product and client knowledge, enter data into client systems, and escalate unresolved cases to more experienced representatives or technical/service teams.
Location: Mexico
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Respond to customer inquiries by telephone, email, SMS, and chat to provide problem resolution aligned to service standards.
  • •Resolve basic/tier 1 payment and account requests for 1–2 assigned clients, including card activations and name/address updates.
  • •Enter required customer data into client provided systems and databases and use client documentation and decision trees.
  • •Build base knowledge of products, policies, procedures, and compliance requirements for assigned clients through manuals and training.
  • •Escalate or refer unresolved grievances and requests to more experienced Customer Service Representatives or designated departments for further investigation and resolution.

Key Requirements

  • •High School Diploma or Equivalent
  • •Typically no relevant experience required
  • •Ability to navigate a computerized data entry system or other relevant applications
  • •Acquires and applies job skills while learning company policies and procedures
  • •Works on routine to semi-routine assignments under close supervision
Education:High School
Skills:Customer serviceAttention to detailCommunicationFollowing proceduresProblem solving
Tech Stack:TelephoneEmailSMSChatComputerized data entry systemGUI screens

Company Brief

Global Payments
Global Payments provides payment technology and software solutions for merchants, issuers, and partners worldwide, enabling electronic payments, omni-channel commerce, and value-added services across industries.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Atlanta, United States
Founded: 2001
WebsiteLinkedIn