Customer Success Manager, Malaysia

Salesforce
Singapore
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 10+ yearsSkills: ["Consultative skills","Strong oral communication","Strong written communication","Stakeholder influencing","Handling objections"]

Own the end-to-end Signature Success Plan experience for Salesforce customers, serving as a named accountable partner from onboarding through contract renewal and expansion. Orchestrate customer deliverables across multi-org, single-cloud environments, align business and technical stakeholders, and drive Customer Success Score metrics. Leverage Salesforce product expertise and Salesforce cloud knowledge to improve implementation health while managing escalations and at-risk accounts.

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FursaFursa
Salesforce
Salesforce
4 days ago

Customer Success Manager, Malaysia

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Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Own the end-to-end Signature Success Plan experience for Salesforce customers, serving as a named accountable partner from onboarding through contract renewal and expansion. Orchestrate customer deliverables across multi-org, single-cloud environments, align business and technical stakeholders, and drive Customer Success Score metrics. Leverage Salesforce product expertise and Salesforce cloud knowledge to improve implementation health while managing escalations and at-risk accounts.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Orchestrate the Signature Success Plan experience for multi-org, single-cloud customers using single-cloud product expertise and industry-relevant experience.
  • •Lead alignment with business and technical stakeholders, the Account Success team, and internal partners to deliver value through Signature.
  • •Serve as the single point of customer accountability for Signature-entitled customers and build trusted customer relationships.
  • •Drive Customer Success Score metrics and handle escalations and red accounts.

Key Requirements

  • •Minimum 10+ years of relevant industry expertise in Customer Success, SaaS platform use, or project leadership, including technology consulting and/or solutions architecture.
  • •Prior Salesforce experience in solution design, implementation, or consulting is mandatory.
  • •Knowledge of Salesforce product and platform features, capabilities, standard methodologies, and enterprise architecture principles.
  • •Technical expertise with one or more Salesforce clouds (Sales/Service CRM, Agentforce, Data Cloud) in solution design, project delivery, or implementation.
  • •Strong communication skills in both Bahasa Melayu and English to engage clients and stakeholders across Malaysia and Singapore effectively.
Experience:10+ yearsSaaSCustomer SuccessTechnology ConsultingSolutions ArchitectureBanking
Skills:Consultative skillsStrong oral communicationStrong written communicationStakeholder influencingHandling objections
Languages:Bahasa MelayuEnglish
Tech Stack:SalesforceSales/Service CRMAgentforceData Cloud

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor