Customer Support Associate (Full-time)

Qlub
Hong Kong
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)0Skills: ["Communication","Multitasking","Prioritization","Problem-solving","Attention to detail"]

Respond to customer questions in Hong Kong via phone, email, and chat, and troubleshoot issues with qlub’s payments service. Capture and report product issues and insights from customer conversations to the internal team. Partner with Operations to follow up until technical problems are resolved, and share on-ground feedback and industry trends to guide strategic improvements in a fast-scaling fintech environment.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Qlub
Qlub
1 week ago

Customer Support Associate (Full-time)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Respond to customer questions in Hong Kong via phone, email, and chat, and troubleshoot issues with qlub’s payments service. Capture and report product issues and insights from customer conversations to the internal team. Partner with Operations to follow up until technical problems are resolved, and share on-ground feedback and industry trends to guide strategic improvements in a fast-scaling fintech environment.
Location: Hong Kong
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Respond to customer queries in a timely manner via phone, email, and chat.
  • •Identify and troubleshoot issues customers encounter while using the service.
  • •Capture, organise, and report product issues and useful customer discussions to the internal team.
  • •Work with the Operations team to follow up with customers and ensure technical issues are resolved.
  • •Support management with strategic insights and recommendations based on on-ground feedback, reports, and industry trends.

Key Requirements

  • •0–1 years of experience in customer support; fresh graduates are welcome.
  • •Excellent written and verbal communication skills.
  • •Must be able to communicate in English and Cantonese.
  • •Strong problem-solving skills and attention to detail.
  • •Availability for flexible hours, including weekends.
Skills:CommunicationMultitaskingPrioritizationProblem-solvingAttention to detail
Languages:EnglishCantonese

Company Brief

Qlub
Qlub provides a QR‑based, app‑free restaurant payments and ordering platform that enables customers to browse menus, order, split bills, and pay instantly. The company focuses on speeding checkouts, increasing table turnover, and delivering analytics and integrations for hospitality operators.
Industry: FoodTech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series B
Headquarters: Dubai, United Arab Emirates
Founded: 2021
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor